Platform Administration: Install, configure, upgrade, patch, and maintain Apigee Edge private cloud components (Management Server, Router, Message Processor, Cassandra, ZooKeeper, Qpid, Postgres) across dev/test and production environments.
Monitoring & Intervention: Own and improve system monitoring solution to ensure early detection of issues and implementation of self-healing solutions where appropriate.
Incident Management: Serve as the primary escalation point for all Apigee-related incidents; lead root-cause analysis (RCA) and drive post-incident reviews (PIRs) to prevent recurrence.
API Proxy Lifecycle Support: Partner with development teams on API proxy deployment pipelines, policy troubleshooting, and runtime performance optimization within the Apigee environment.
Security & Compliance: Apply and enforce security hardening standards on the Apigee platform; manage TLS/SSL certificates, OAuth configurations, and role-based access controls (RBAC); ensure alignment with TI IT security policies and audit requirements.
Capacity Planning & Performance Tuning: Monitor platform resource utilization (CPU, memory, disk, JVM heap); conduct capacity planning and performance tuning across all Apigee Edge components and underlying infrastructure.
Backup & Disaster Recovery: Own and maintain backup, restore, and disaster recovery procedures for all Apigee Edge components and associated data stores (Cassandra, PostgreSQL, ZooKeeper).
Vendor Engagement: Manage the technical relationship with Google/Apigee support for escalated issues, product defects, version roadmaps, and advisory services.
Platform Roadmap Input: Provide technical guidance and recommendations on Apigee platform strategy, including future-state considerations such as migration paths to Apigee Hybrid hosted solution.
Broader Automation & DevOps Platform SRE Support (Secondary Focus)
Multi-Platform SRE: Provide site reliability engineering support for other automation and DevOps platforms within the ITS DevOps Platforms portfolio — which may include CI/CD tools, artifact management, source control, integration middleware, and automation orchestration platforms.
Operational Consistency: Apply consistent SRE principles across all supported platforms — defining SLOs/SLIs, building observability dashboards, maintaining runbooks, and driving reliability improvements.
Cross-Platform Incident Support: Respond to and triage incidents across the broader platform portfolio; coordinate with platform-specific SMEs and infrastructure teams to restore services rapidly.
Automation & Tooling Development: Develop and maintain automation scripts and Infrastructure-as-Code (IaC) tooling (Python, Bash, Ansible, Terraform, or similar) to streamline operations, deployments, and configuration management across all supported platforms.
Documentation & Knowledge Management: Create and maintain thorough technical documentation including architecture diagrams, operational runbooks, change records, and knowledge base articles for all platforms under support.
Cross-Team Collaboration: Partner with networking, server infrastructure, application development, and security teams to support integrations, troubleshoot complex issues, and deliver platform enhancements across the automation portfolio.
Minimum Requirements
Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent practical experience)
3+ years of hands-on experience with API management on Apigee or similar API Management platform
Preferred Qualifications
Strong proficiency with Linux/Unix system administration (RHEL, Rocky, or similar)
Proficiency in at least one scripting/automation language: Python, Bash, or PowerShell
Familiarity with REST API concepts, API lifecycle management, and API security patterns (OAuth 2.0, API keys, JWT)
Experience with monitoring and observability tools, including one or more of the following: Elastic (ELK Stack — Elasticsearch, Logstash, Kibana), Splunk, Prometheus, Grafana, or equivalent
Understanding of networking concepts: TCP/IP, DNS, load balancing, TLS/SSL, firewalls, and proxies
Demonstrated experience supporting or administering at least one other DevOps or automation platform beyond Apigee (CI/CD, artifact management, source control, or similar)
Ability to provide on-call support for critical platform incidents outside normal work schedule
Apigee Certified API Engineer or equivalent certification
Experience with Apigee Edge components: Management Server, Router, Message Processor, Cassandra, ZooKeeper, Qpid, and PostgreSQL
Experience with infrastructure-as-code tools: Terraform, Ansible, Chef, or Puppet
Familiarity with CI/CD pipeline tools: Jenkins, GitLab CI, GitHub Actions, or similar
Experience managing artifact repositories such as JFrog Artifactory or Sonatype Nexus
Experience with containerization and orchestration: Docker, Kubernetes
Knowledge of cloud platforms (AWS, GCP, or Azure) and hybrid cloud architectures
Exposure to API mediation patterns, microservices architecture, and event-driven integration
Experience working in ITIL-based environments (Change Management, Incident Management, Problem Management)
Prior experience in a semiconductor, manufacturing, or large enterprise IT environment
