Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:
Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
Holding full profit and loss accountability for the café.
Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
Leading your team and inspiring them to hit sales targets.
Understanding the key drivers of our service plan and delivering to the standard required.
Selecting, training, and developing team members to enable them to feel proud of the work they do.
Acting as a café menu expert who can share knowledge with the team.
Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.
A background in hospitality, at supervisory level and above.
A commitment to excellent customer service.
People management skills that allow you to lead by example and coach in an inclusive manner.
Personal
Good planning and organisation skills.
Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations.
Excellent communication skills to motivate and support a growing team.
With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel - truly a place to get on.
We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
