General Responsibilities
Manage the team that determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Supports team members as they receive and manage incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.
Essential Roles and Responsibilities
Direct the work activities of the team, providing training, performance feedback and providing dispatch oversight. Make hire, fire, pay and promotion decisions for team.
Train dispatchers to use and improve negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.
Mentor other dispatchers in the region or company.
Communicate effectively with customers, employees, and leaders.
Dispatch for many different unique or specialty teams, departments, or offices using advanced technology (mobile applications, email, scheduling software, project management systems, etc.)
Train and ensure dispatchers answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
Expert at prioritizing projects and managing logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
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As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
Collaborate with other managers in the office to ensure office duties are completed by the deadline.
Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies.
Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects.
Promote continuous quality monitoring and improvement on projects. Monitor quality standards and practices.
Perform other duties as assigned.
Requirements
High school diploma or equivalent.
Minimum 7 years of relevant experience or the equivalent in training and related experience.
Time management
Interpersonal interaction skills
Negotiation skills
Multi-lingual preferred in some markets
A valid driver’s license with acceptable violation history may be required.
Preferred Qualifications
Associate degree in project management, business management, or human resources
IIF Safety Leadership Terracon course obtained within 6 months in role.
Complete Terracon Resource Manager training within 1 year in role.
