Own competitive positioning, building the proof point program, arming field and COE teams.
Act as the connective tissue between engineering, field, and architecture, translating customer requirements into prioritized roadmap decisions while holding the integration contract with the data foundation layer.
Present product vision and investment asks to senior leadership, framing architectural tradeoffs, adoption risks, and platform sequencing in materials that inform decisions, not just report status.
What Makes You a Qualified Candidate
5+ years of product management experience with enterprise SaaS, CX, or decisioning platforms.
Hands-on experience with or strong understanding of real-time decisioning, campaign management, or customer engagement platforms (e.g., Pega CDH, Hightouch, Salesforce Marketing Cloud, Adobe).• Familiarity with agentic AI architectures, MCP-based tooling, and orchestration frameworks.
Demonstrated ability to engage technical customers, field teams, and architects to drive adoption and build references.
Strong executive communication skills, able to frame strategy, tradeoffs, and investment asks in crisp written and verbal form.
What You'll Bring
A clear point of view on how agentic AI reshapes enterprise CX, from episodic campaign management to always-on, decision-centric customer engagement.
Comfort operating across legacy sustaining, active engineering transition, and field enablement simultaneously.
Proven ability to translate customer pain into prioritized roadmap decisions and ship with urgency.
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