A key responsibility of the CRM is completing and executing preventive actions on Cancellations and Erosions, leveraging early insights and collaborating with Field Technology Management, Services Delivery Management and Customer Services Management. The CRM will be responsible for the development, application and delivery of cancel and erosion save plans alongside the Customer Services Architect (CSA), with the aim to increase customer retention and revenue retention; in addition to the identification of upsell and cross sell.
Renewal Scope Areas Include
Basic understanding of the components that make up a renewal in order to articulate the e2e solution.
Understanding of sales process including managing account relationships and customer interaction.
Renewals includes any revenue in Teradata that has been previously sold and should be retained through repeat contracting on a scheduled basis, including Term, Cloud, Maintenance and SWUR.
Turn-key Renewals: CRM will own the oversight of the renewal process, managing customer engagement supported by the process from the back-office teams.
Upsell/Cross-Sell/New-Sell: In certain circumstances the CRM will own the sales cycle for the generation of new revenue. This will be part of the normal renewal lifecycle in accounts, where there is opportunity to expand the scope of the renewal to new business, like increasing a customer support Success Tier and Cloud services.
Customer Presentations: Prepare and deliver customer presentations to align with business objectives and ensure common understanding of scope of work and renewal strategy. Renewal Contract documentation: Be responsible for overseeing or/and preparation & development of renewal contract/SOW as necessary.
Technical knowledge of database systems, operating systems (desirable)
Account planning, selling and negotiating are core elements of success in this role. This role will focus on:
Effective account planning and renewal preparation, leveraging the entire Teradata portfolio to protect and drive recurring revenue growth
Renewing Teradata's recurring revenue footprint with existing customers with on-time accuracy and oversight of all contract lifecycle management activities
Creation and execution of Cancel and Erosion save plans, with the aim to increase customer retention and revenue retention.
Maintaining forecast accuracy and participating in Sales Outlook cadence calls
Participate in quarterly services delivery and operational excellence reviews
Capable of understanding Teradata analytic technology, to find the customer value and competitive position that drives price in opportunities for customer use of Teradata products and services
Creative thinker able to come up with alternatives that increase offer effectiveness and protect current and future price realization
Ability to work closely with sales and sales management, and draw on other company resources
The ability to professionally discuss business issues with management and offer advice and alternatives
Ability to review and interpret complex contract/customer agreement detail
It will be vital for the CRM to build strong relationships and drive collaboration with other functions in the business.
Who You’ll Work With
As an integrated member of the GTM account team, this role is primarily responsible for retaining recurring revenue across Teradata’s business through exceptional renewal sales execution. This includes building and maintaining strong partnerships with both internal and customer stakeholders.
What Makes You a Qualified Candidate
BSc/BCA degree or equivalent
Minimum of 5 years related work experience
What You Bring
Demonstrated sales success managing account relationships and developing new account opportunities
Ability to work with multiple Customers at the same time including capturing each engagement’s discussions, notes, follow-up, issues, etc.
Ability to work successfully at the intersection of business, technology and services and translate/communicate across both
Presence: enthusiastic and high energy, but also poised, confident and extremely professional
Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
Fluent in the following tools
Salesforce, Excel, PowerPoint, SharePoint, ERP, Install Base and Contract Lifecycle Management solutions
Advanced interpersonal, listening and communication skills, including presentation and facilitation skills, and a track record of effectively communicating with and influencing at all levels
Must possess excellent verbal and written communication skills.
Proven project and time management skills with ability to thrive in a fast-paced, team environment and handle multiple tasks simultaneously.
Demonstrate personal and professional values consistent with Teradata’s values.
Be highly collaborative, transparent, organised, detail oriented and a stickler for accuracy
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
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