Review, identify, and process documents appropriately.
Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues.
Other duties as assigned.
Qualifications
Possesses a high school degree or higher (Bachelor’s degree preferred but not required).
Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision.
Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred.
Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Previous experience in health care or clinical laboratory administration is preferred.
Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred.
Previous experience in insurance billing, including insurance verification, authorization, or collections.
Remote: $22.00 - $24.00/hr
The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
