Pay for performance. We recognize outstanding contributions through our generous incentive programs.
Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
Unlimited learning. Level up your credentials with access to 17,000 learning programs.
Learn ‘on the job’ and achieve university credits toward degrees and master’s programs.
Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
Make a Difference
As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is
critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.
Key Responsibilities
This is how you'll bring the purpose of your role to life
As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:
Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
