You'll work side-by-side with a dedicated Enterprise AE — not a demo resource, but a commercial partner who owns the named-account list, builds executive relationships, and closes the deal. You own the technical side: discovery, architecture, POC, and production go-live. You win together. No throw-over-the-wall.
The Pod Model
Enterprise AE — owns the named-account list, builds executive relationships, gets in the room, owns commercial qualification and close, expands the account.
Forward Deployed Engineer — owns technical discovery, designs the architecture, builds the POC when gated, gets the first workload live, removes blockers and finds the next workload.
We sell the workload, not the SKU. Customers buy a production outcome — an AI contact center, a SOC/NOC agent, global communications, connected mobility, or enterprise inference — that runs on Telnyx primitives (voice, messaging, numbers, wireless, Voice AI, inference, agents, connectivity). You lead with the outcome conversation, not a product menu.
What You'll Do
Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
Run open-weight LLMs in customer environments — consume GLM, Kimi, DeepSeek, Qwen, and MiniMax through Telnyx Inference (OpenAI-compatible API; there's no model infrastructure for you to run), or deploy self-hosted stacks (Llama, Mistral, and region-specific models like AGRITE, or other Spanish-language sovereign models) behind your own serving engine when air-gapped or sovereign-cloud requirements demand it
Deploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted providers, with routing, load balancing, retries and fallbacks, rate limits, and per-team virtual keys
Instrument and govern LLM usage through the gateway — cost tracking and budgets, caching, logging and observability (OpenTelemetry, Langfuse, or similar), and guardrails — so customers can see and control what their AI workloads are doing
Wire production observability for everything you ship — metrics, logs, traces, dashboards, and alerting (e.g. Prometheus + Grafana for metrics, OpenTelemetry for traces, Graylog or ELK for logs — or the customer's existing stack) — so you and the customer's ops team both know what "healthy" looks like and what pages whom when it isn't
Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality, with sane fallback behavior when a provider degrades
Make the build-vs-buy case between self-hosted open-weight models and hosted frontier APIs, and keep the customer's application code portable across both
Adapt models to customer domains: prompt and RAG pipelines and evaluation harnesses for Spanish and English language use cases and Mexico/LATAM-specific regulatory environments (LFPDPPP, data localization, INAI compliance)
Lead POCs, pilots, and production launches from whiteboard to go-live
Own customer outcomes — stay engaged until the solution is live and stable
Collaborate directly with Product and Engineering to shape the roadmap based on field insights from Mexico and the broader LATAM region
Create clear technical documentation, runbooks, and maintainable solutions for handoff
Troubleshoot and resolve complex integration issues alongside customer teams
What We're Looking For
CS degree or equivalent experience
3+ years building and shipping production software — you've written code that real users depended on, you've been on-call for it, and you've debugged it when things broke. (A consulting background counts if this is also true of you.)
Proficiency in multiple languages: Python, Node.js/TypeScript, Go — you're more dangerous in some than others. (Telnyx Edge Compute — functions and stateful actors — is TypeScript, so that one pulls double duty.)
Practical understanding of what breaks in front of a model in production: provider rate limits and quotas, timeout and retry behavior, streaming, token accounting and cost attribution, and the failure modes that only show up under concurrency
Comfortable deploying containerized services on Kubernetes, with secrets management, config, and upgrades as part of the deployment story
You've wired observability and been paged because of it — Prometheus + Grafana, OpenTelemetry, Graylog, ELK, or equivalent. You know what to monitor, what to alert on, and what "healthy" looks like
High-concurrency experience — Kafka, message queues, or event streams at real scale. When throughput spikes you know what breaks — consumer lag, backpressure, hot partitions, rebalance stalls — and what absorbs it: partitioning, consumer groups, parallelism up to your partition count
You've built APIs from scratch, not just consumed them — OpenAPI spec, REST/GraphQL design, auth, rate limiting, versioning, idempotency
Event-driven thinking and cloud-native instincts
Exposure to SIP, WebRTC, or real-time voice/messaging systems
Self-sufficient by default — there's no engineering team behind you. You read the code and the docs, ask the customer (not your manager), and make sound engineering judgment calls on your own
Customer-facing engineering experience — you can run discovery with a customer's engineers and present to their executives in the same week
Ability to translate "it's not working" into root cause
Comfortable working on customer sites and in high-stakes technical conversations
Excellent written and verbal communication in English and Spanish. You can run whiteboard sessions, live troubleshooting, and escalations with customer engineering teams.
Based in Mexico City, or willing to relocate — this is a hybrid role with travel across Mexico and the broader LATAM region
Legally authorized to work in Mexico, or eligible for sponsorship
Bonus Points For
Experience with AI voice assistants, STT/TTS, or LLM-based conversational systems
Building eval sets for a specific domain
Hands-on production experience with an LLM gateway — LiteLLM, Portkey, Kong AI Gateway, or an in-house OpenAI-compatible proxy — including config-driven model definitions, routing and fallback rules, and virtual key management
Familiarity with the open-weight model landscape and the trade-offs between regional and multilingual models, including Spanish-language models and LATAM sovereign AI initiatives
Experience with an inference serving engine behind the gateway — vLLM, SGLang, or TGI for production serving; Ollama for lightweight on-prem — and sizing GPU capacity for self-hosted models (KV-cache footprint, concurrent batch size, and context length against VRAM)
SQL proficiency (Postgres, MySQL, Oracle)
ETL and data wrangling experience
CI/CD pipeline design and automation
Background in telecom, CPaaS, or high-growth SaaS
Experience with sovereign or on-prem cloud deployments and Mexican/LATAM regulatory frameworks (LFPDPPP, INAI data protection, Federal Telecommunications Law, IFT regulations, nearshoring IT environments)
Security mindset (IAM, encryption, audit logging)
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