Explain payment and booking requirements clearly using approved language.
Documentation, escalation, and administrative support
Record call outcomes accurately using approved program procedures.
Escalate customer concerns and system issues through the established escalation process.
Complete assigned administrative tasks for Televerde's Finance and Compliance teams when not handling payment calls.
Maintain accurate records and documentation in support of finance and compliance activities.
Prioritize incoming payment calls over administrative work so customers are served promptly.
Qualifications
Strong attention to detail and data-entry accuracy.
Ability to handle confidential information with integrity and discretion.
Clear, professional telephone communication skills.
Basic computer skills and the ability to learn new systems quickly.
Ability to follow established procedures consistently.
Ability to organize work and move between customer calls and administrative tasks.
Availability to work a schedule that includes evenings and weekends.
Education/ Experience
High school diploma or GED equivalent required.
Three (3) years of relevant experience in customer service, a contact center, or role handling
Working conditions/ Physical requirements
This position is performed on-site in an office environment at Televerde's corporate office.
Essential physical requirements of this job include
Ability to move wrists, hands, and/or fingers in a repetitive motion.
Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull, and sit.
Ability to lift 25 pounds occasionally.
Communicating effectively with employees, vendors, and clients.
Continuously working at a desk and computer screen at least 50% of the time.
Due to company security and data protection protocols, personal cell phones and other unauthorized electronic devices are not permitted at employee workstations. Employees must store these items in designated areas while on the production floor or actively performing job duties.
Direct reports
None
This job description is not meant to be all-inclusive of the duties and responsibilities of the job and may change at any time without notice.
Televerde provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
