What you will do
Release Planning and Execution
Own the integrated release calendar, coordinating scope, milestones, dependencies, and readiness across multiple development teams.
Establish release entry and exit criteria with Engineering, QA, Product, and DevOps.
Lead release readiness reviews and go/no-go discussions, ensuring decisions reflect testing evidence, operational readiness, and customer impact.
Coordinate production releases, maintenance releases, and emergency fixes, including deployment sequencing, validation, and rollback readiness.
Maintain release documentation, decision records, and stakeholder communications.
Align documentation and training readiness with Services and Product Management teams.
Quality Assurance and Risk Management
Coordinate release-level test planning and execution with QA and Engineering, including functional, regression, integration, end-to-end, and nonfunctional testing.
Ensure critical healthcare operational workflows and customer integrations receive appropriate validation.
Lead defect triage, making severity, customer impact, remediation plans, and residual risks clear before release.
Partner with Engineering and DevOps to strengthen automated quality checks within CI/CD pipelines.
Verify readiness for SaaS changes involving APIs, data migrations, configuration, feature flags, and compatibility across supported environments.
Coordinate with Security and other stakeholders to ensure applicable security, privacy, and accessibility checks are completed.
Operational Readiness and Continuous Improvement
Confirm deployment plans, monitoring, production smoke tests, support readiness, and recovery procedures are in place and fully executed in the correct sequence.
Partner with Customer Support, Customer Success, and implementation teams on release notes, known issues, and customer-facing impacts to support go-live readiness.
Coordinate post-release validation and participate in incident reviews when releases contribute to production issues.
Track release health through measures such as escaped defects, change failure rate, release predictability, and recovery time.
Lead release retrospectives and drive corrective actions that improve quality, reduce manual effort, and remove delivery bottlenecks.
What we look for
Five or more years of experience in software quality assurance, release management, or software delivery, including at least two years coordinating releases across multiple teams.
Experience delivering cloud-based SaaS products in Agile environments.
Strong understanding of software testing practices, defect management, release controls, and CI/CD processes.
Ability to assess testing evidence, explain technical risks, and facilitate timely, informed release decisions.
Working knowledge of APIs, system integrations, cloud environments, and deployment strategies.
Experience with issue tracking, test management, source control, and release automation tools.
Strong organizational and communication skills, with the ability to influence teams without direct authority.
Preferred
Experience with healthcare technology or other software supporting continuous, business-critical operations.
Familiarity with healthcare interoperability, including HL7 or FHIR.
Experience with multi-tenant SaaS platforms, automated testing, observability, and progressive delivery techniques.
Experience coordinating releases involving sensitive data and enterprise customer requirements.
Education
Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field (required).
Master’s degree in Computer Science, Software Engineering, Information Systems, or related field (preferred).
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Benefits
Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
Life and AD&D
Flexible Spending Accounts: Medical, Dependent Care, and Transportation
401 (k) Retirement Savings
Tuition Reimbursement
Military Paid Leave (up to 6 months of base salary while on military leave)
Paid Time Off
Paid parental leave
Disclaimer
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
