About the company At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 1975 Job Title: Virtual Desktop Engineer II Location: Pocatello, ID Clearance Level: Top Secret with SCI eligibility and ability to obtain and maintain a CI Polygraph About the role The Virtual Desktop Engineer II will be responsible for the engineering, deployment, and maintenance of Virtual Desktop Infrastructure (VDI) systems within the FBI. This includes supporting predominantly Omnissa Horizon (formerly VMware Horizon) and some Citrix Virtual Apps and Desktops environments. Responsibilities VDI Design & Implementation Design and deploy VDI solutions, including planning, requirements analysis, implementation, training, and ongoing support. Engineer and maintain Microsoft OS baseline images for FBI endpoints, ensuring compliance with DISA STIG and FBI security standards. Support mixed Windows and Linux environments. System Engineering & Support Support server virtualization technologies (e.g., VMware, Nutanix). Maintain and update system documentation, including inventory, patch levels, and configuration details. Provide final-tier support and timely problem resolution. Automate, Optimize, and create IaC using PowerShell and other tools Develop and maintain automation scripts to streamline provisioning, patching, and maintenance. Implement orchestration tools to enhance deployment speed, standardization, and user experience. Monitor and optimize system and application performance, identifying and resolving bottlenecks. Analyze and improve Security & Compliance Ensure systems meet performance, security, availability, and user experience requirements. Maintain backup, recovery, and redundancy strategies. Assist with system accreditation and continuous monitoring. Collaboration & Documentation Liaise with vendors and internal IT teams for cross-team issue resolution. Provide real-time system performance dashboards and reporting. Author Tier 1 and Tier 2 support documentation and FAQs. Conduct knowledge transfer and training for government staff using industry best practices. Requirements Bachelor's degree preferred Requirements Clearance Current Top-Secret Clearance with the capability of obtaining and maintaining CI-Poly to meet contract requirements. Required Skills and Qualifications Minimum of 6 years experience with designing and implementing desktop virtualization, application virtualization, and virtual server platforms. Experience in largescale mission-critical IT environments Nice to have Bachelor's degree preferred Virtualization Platforms: Omnissa Horizon, Citrix Virtual Apps and Desktops, VMware vSphere, Nutanix Scripting & Automation: Scripting (PowerShell, Python, etc) for provisioning, IaC orchestration, and system efficiency Certifications - VMware Certified Professional – Desktop and Mobility (VCP-DTM), Omnissa Certified Administrator (OCA-H), Omnissa Certified Engineer (OCE-H), Citrix Certified Associate – Virtualization (CCA-V), Nutanix Platform Professional (NPP) Directory Services: Active Directory, GPO Management Storage Infrastructure: vSAN, Fibre Channel, NFS Management Tools: MECM, MSCSP, Microsoft Office Suite Other: Load Balancers, Microsoft SQL, Application Virtualization Working Conditions Environmental Conditions – Office & Datacenter Strength Demands – Occasionally lift 50+lbs in teams Physical Requirements – Sit, Stand