About the company Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! Location: 400 S Woodsmill Rd, Suite 100, Chesterfield, MO 63017 Hours: Monday- Friday, 8am- 5pm Responsibilities Team Management & Development Lead, coach, and mentor a team of Pharmacists, to ensure the delivery of top-tier care for our patients and clients. Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met. Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards. Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed. Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement. Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes. Operational Excellence Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals. Monitor and manage workflow queues to ensure timely and accurate resolution of tasks. Set clear performance targets for agents and ensure adherence to service level agreements (SLAs). Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity. Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns. Compliance & Quality Assurance Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance. Proactively identify and address any compliance risks or errors in operational processes. Ensure confidentiality of patient information and their records, and destruction of relevant documentation which contains patient information Collaboration & Communication Foster open communication within the team to ensure alignment on goals and priorities. Communicate updates, changes, and best practices effectively to the team. Leadership & Problem-Solving Serve as a role model for professionalism, accountability, and excellence in operations. Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions. Promote a positive work environment that values teamwork, accountability, and employee satisfaction. Foster continuous growth by developing Pharmacists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate. Requirements Graduated from an accredited College of Pharmacy. Active Missouri Pharmacist License in good standing and unrestricted with the Board of Pharmacy. Licensure in any other state(s) preferred; obtain additional pharmacist licensure as required. 5+ years of relevant work experience, including managing a team of 10 or more people. Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance. Skillful communicator and demonstrated ability to connect with patients, colleagues, and management. Strong command of the English language. Strong technical aptitude and ability to learn complex new software Excellent organizational and multitasking abilities to manage competing priorities effectively. Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement. Data-driven mindset with experience in analyzing performance metrics and reporting. Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy. #blinkindeed Benefits It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
