Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Selling Partner Experience enhancement initiatives for Vendors and Sellers engaged with Amazon. About the role Retail Business Services is a strategic organization within Amazon, serving across multiple areas like account management, core operations and defect elimination. As RBS account management scales and contributes to 20% of Amazon e-commerce GMS, we have to figure out and scale Vendor & Seller Experience enhancement avenues, delighting the Selling Partner (SP) and ensuring consistent growth for the SP & Amazon. We are looking for a Program Manager to own identification of SP pain points, brainstorming with tech/product teams on solutioning, prioritization of product roadmaps by taking the right trade-off calls and drive goal definition/delivery for SPX enhancement. The Program Manager should also be comfortable navigating ambiguous spaces and unstructured problem statements, collaborating with multiple L10 orgs outside RBS, use escalation as a mechanism to remove blockers and own leadership reviews (MBRs/GTM strategy). Key skills include: - build domain expertise on the SPX space and collaborate with multiple Root Cause Owning teams like Listings, SPFT, WW VX teams - define and baseline leadership level goals, track progress, remove blockers and deliver timely goals, while keeping leadership updated through MBR/QBR mechanisms - dive deep into individual spaces and become the STL for the specific domain Key job responsibilities Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces — including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences with country leaders Program Execution: Own end-to-end goal delivery for Emerging country stranded inventory reduction, including opportunity sizing, solution implementation, adoption tracking, and COI impact reporting Data Foundation: Work with Data Engineering to identify alternate data sources for Emerging markets (where Hydra/CtSAI datasets are unavailable), validate mappings, and build baseline metrics to enable defect identification at scale Upstream Fix Alignment: Partner with internal teams (RISC, Janus, Category, FC Operations) to drive upstream fixes and close-loop mechanisms that prevent recurrence of stranded inventory defects Tool Adoption: Drive adoption of RBS automation tools (Sapien, Sherlock) in Emerging markets by working with country teams to ensure structured onboarding, training, and review mechanisms Scalable Playbooks: Adapt WW SIRP playbooks for Emerging country regional nuances (language, data availability, vendor workflows) while maintaining consistency with global standards Stakeholder Communication: Deliver monthly progress updates to Emerging Marketplace country leaders and RBS leadership with clear visibility into goal progress, blockers, and escalation needs - 7+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 6+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
