As a Senior Product Manager on the Lifecycle Experiences team, you will own the product vision and execution roadmap for our Progression Intelligence charter. This charter sits at the intersection of machine learning, real-time decisioning, and customer lifecycle strategy - and is responsible for determining which customers to engage, with what action, at what moment, and through which channel. You will lead the technical integration of our rewards optimization, causal measurement, and action intelligence systems onto a unified agentic orchestration platform - enabling faster experimentation, more personalized interventions, and greater operational efficiency across all our emerging locales. This is a deeply technical role that requires equal comfort with ML systems, API architecture, and product strategy. You will work closely with applied scientists, software engineers, and marketing stakeholders to ship systems that directly delight millions of customers. Responsibilities Own the multi-year product roadmap for Progression Intelligence, including the phased migration of core ML models and decisioning systems onto a unified orchestration platform - Define technical requirements and integration specifications for connecting rewards optimization, propensity modeling, causal incrementality measurement, and promotion configuration systems into a cohesive, real-time decisioning layer - Partner with applied scientists to translate model outputs into actionable product features - including reward denomination optimization, next-best-action recommendations, and personalized campaign triggers - Drive quarterly planning and prioritization across a portfolio of integrations, balancing technical debt, engineering capacity, and business impact - Define and own success metrics for the Progression Intelligence platform - including model coverage, decisioning latency, incremental lift, and customer settlement outcomes - Write product requirement documents and participate in technical design reviews, and lead alignment across engineering, science, and business stakeholders - Represent the Progression Intelligence charter in senior leadership reviews, including weekly business reviews and annual planning cycles - Identify and resolve technical dependencies and cross-team blockers to keep the integration roadmap on track About the team The Lifecycle Experiences team is on a mission to deepen customer engagement across Amazon's fastest-growing marketplaces. We own the end-to-end customer lifecycle - from first purchase to habitual shopping - across India, Mexico, Brazil, Turkey, Saudi Arabia, UAE, Australia, Singapore, and South Africa. Our north star is moving customers from occasional buyers to loyal, high-frequency shoppers. We build and scale programs including Gamified Experiences, Rewards, Promotions Orchestration, and Personalization - reaching millions of customers across our fast growing marketplaces. We operate at the intersection of product, marketing, and data science, and we move fast. - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
