Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are looking for a hands-on Senior Tax Analyst to join our tax department and take ownership of day-to-day tax operations across both income tax and indirect tax functions. This is a high-visibility, high-impact role where you will work directly with the Senior Director of Tax, leadership and manage internal relationships across teams and with outside advisors. The ideal candidate is someone who thrives in a lean environment, takes initiative, and can operate independently across a broad range of tax matters. Key Responsibilities Income Tax Prepare and/or review federal and state income tax returns, including coordinating with outside advisors Support the global quarterly and annual tax provision process and maintain tax basis schedules Monitor and research changes in tax law and assess impact on the company Manage tax notices, audits, and correspondence with federal and state authorities Indirect Tax Oversee sales and use tax, telecommunications compliance across all jurisdictions, including filing or coordinating filings with advisors Manage exemption certificate tracking and renewal Support nexus reviews and registration in new states as the business grows Assist with any VAT, GST or cross-border tax matters as applicable General Serve as the primary day-to-day contact for outside tax advisors and consultants, ensuring timely and accurate deliverables Maintain the tax compliance calendar and ensure all deadlines are met Support internal stakeholders (finance, legal, operations) with tax-related questions Identify and implement process improvements across the tax function What We’re Looking For Bachelor’s degree in Accounting, Finance, or related field; CPA or MST preferred 5+ years of tax experience, with exposure to both income tax, indirect tax and international tax Prior experience in public accounting and/or a corporate tax department Comfortable working independently in a lean, fast-paced environment Strong project management skills and ability to manage multiple deadlines Experience managing or coordinating with outside tax advisors is a plus Proficiency in tax software and ERP systems (e.g., NetSuite, Avalara)
