Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana As we scale our logistics business, we are hiring a Senior Sales Engineer to be the technical lead on Altana’s work with logistics service providers and customs brokers. Following our acquisition of Cervo, our product surface now spans transaction screening, shared product catalog, duty calculation, post-entry audit, and agentic entry writing, and the deals that win are the ones where someone can map a broker’s actual entry-writing workflow today, show them what it looks like on Altana, and prove the integration path is real. You’ll own that work: demos, solution design, architecture conversations, and the technical narrative that carries a deal from first call to signed order form. You’ll partner closely with Sales, Product, Engineering, and Implementation, and act as the voice of the customer back to our product and engineering teams. This is a high-leverage hire on a fast-moving vertical. Responsibilities Achieve mastery of the full Altana product surface area and run demos that hold up with brokerage operations staff, IT leadership, and executive buyers alike, whether it’s an impromptu whiteboard session or a prepared narrative demo Design solutions for complex customer environments, mapping current-state operational workflows to a credible future state on Altana, and documenting the gap between them in terms a customer recognizes as their own business Speak fluently to the technical architecture of the platform: data models, APIs, EDI and file-based integration patterns, and how Altana lands inside the systems logistics providers already run Serve as the bridge between the commercial and product organizations, translating field reality into product input and product direction into field-ready positioning Support the sales process with new and existing customers in the customs and trade space, identifying use cases that address stakeholder needs before they’ve been articulated Contribute to the Altana product development process in collaboration with product managers, data scientists, engineers, and customer-facing stakeholders Requirements 5+ years in pre-sales engineering, solutions consulting, or solution architecture, selling technical software into trade, customs, logistics, or enterprise supply chain Excellent presentation skills, with the ability to communicate effectively to both technical and executive audiences A track record of current-state to future-state workflow design on genuinely complex, multi-stakeholder operational processes Working fluency in systems architecture and integration: APIs, EDI, file-based transfer, and data modeling, with enough depth to hold your own with a customer’s IT team The ability to correlate a customer’s specific business problems with Altana’s solutions Customs brokerage or freight forwarding operations experience is a strong plus, including familiarity with ABI, CargoWise, NetCHB, or HTS classification workflows You possess a passion for tackling complex challenges within global trade Nice to Haves: You prototype. You can stand up a rough working artifact using modern AI tooling, notebooks, or low-code and put it in front of a prospect to shorten the feature feedback loop Experience capturing voice of customer in a structured way and translating it into product input, primarily from prospects and secondarily from live accounts Exposure to agentic or AI-assisted automation in a live operational setting This role is based in New York or Washington, DC with hybrid work flexibility. Salary Ranges and Benefits New York City: $155,000 - $185,000 USD Washington, DC: $150,000 - $175,000 USD The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees, including: Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance. Parental Leave: We offer industry leading Paid Parental Leave (PPL), providing 14 weeks of leave for non-birthing, adoptive, and foster parents and up to 26 weeks of leave for birthing parents, all paid at 100% of your base salary. Health Benefits: We have a full suite of medical, vision, and dental benefits with generous employer contributions, designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option. Supplemental Benefits: Altana provides life, short- and long-term disability, and AD&D insurance coverage, all at no cost to you, so you know that you and your loved ones are covered in case of an emergency. 401(k) Savings: Save for and invest in your future using our Fidelity 401(k) retirement savings program. Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking! Wellness: Because we value mental and emotional health, every Altana employee has access to a free premium subscription to Calm, the #1 app for meditation, sleep, and mindfulness. Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and / or our Total Pet vet service and telehealth discount plan. Employee Assistance Program: Free access to confidential personal support. Dependent Care FSA: You will have access to a Dependent Care FSA, which allows you to set aside pre-tax funds for childcare expenses The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. Our Values Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers. Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable. Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward. Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission. Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects. At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation. Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.
