This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team Our Customer Risk Review team is seeking an experienced Senior CDD Risk Analyst with a strong compliance and regulatory background and deep CDD knowledge. In this role, you will drive high-complexity risk reviews, lead direct customer engagements, and work cross-functionally with Quality Assurance, Compliance and Commercial teams to help scale the process while balancing risk mitigation with strategic business growth. Responsibilities End-to-End Case Management: Manage periodic reviews for high-risk enterprise customers, from initial assessment through final remediation. This involves conducting in-depth due diligence, analyzing complex ownership structures, and adhering to all regulatory obligations and internal policies are met within strict timelines. Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards, ensure accurate risk reasoning, follow SOPs strictly, and maintain high-quality decision-making across all casework. Peer Mentorship: Coach peers, guide the team through complex cases, support upskilling team quality, and foster a culture of proactive risk management. Policy Alignment & Operational Excellence: Lead calibration sessions to translate Second Line compliance requirements into practical daily workflows, continuously refining and enhancing our standard operating procedures. Cross-Functional & Customer Collaboration: Act as the primary liaison between Commercial teams and external customers, balancing effective risk mitigation with strategic business growth during complex discussions. Volume & SLA Management: Efficiently navigate high operational volumes and strict regulatory deadlines while managing competing priorities and stakeholder expectations. Perpetual KYC & Product Partnership: Partner with team leads and product teams to ensure the scalable and correct execution of upcoming perpetual KYC & AMLR regulations, aligning with our forward-looking compliance and operational goals. Requirements Experience: 6+ years experience in CDD, KYC, or EDD operations or equivalent Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution. Prior experience leading a team is a plus. Complex Risk & Regulatory Depth: Proven mastery in evaluating complex risk scenarios beyond standard checklists. You bring deep experience navigating challenges such as layered corporate structures, offshore/nominee entities, UBO transparency, high-risk business models, scheme rules, and multi-jurisdictional AML/CFT standards (e.g. DNB, FCA, FinCEN). Prior experience as a Quality Checker or QA auditor in 1st/2nd Line functions is a plus. Regulatory Forward-Looking Mindset: Up-to-date knowledge on upcoming EU Anti-Money Laundering Regulation (AMLR) changes, perpetual KYC implementation, and the ability to analyze how future regulatory directives and legislative decisions impact operational risk and compliance processes. Commercial & Risk Balance: Deep understanding of commercial pressures and customer needs; highly skilled at designing pragmatic risk controls that balance strategic business growth with uncompromised regulatory integrity during complex negotiations. Scalability & Data Rigor: Analytical mindset proficient in leveraging data and analytics to identify trends, conduct root-cause analysis, and actively partner with cross-functional teams to build automated risk operations solutions. Autonomous & Strong Team Mentality: High autonomy, resilience, and clear written and verbal communication skills. Eager to share knowledge, coach Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
