Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial individual with a strong work ethic? If yes, this opportunity will appeal to you. We are looking for someone, who shares Amazon’s passion for the customer and will take on the fulfilling challenge of making sellers successful in the Amazon India Marketplace. In this role, you will have the exciting opportunity to help shape and deliver on the strategy and invent systems and processes to make sellers successful in the marketplace. Essentially, you will play a crucial role in Amazon India achieving its mission of “transforming the way India buys and sells”. The ideal candidate will have a background in sales with focus on driving operational rigor, possess exceptional data analytical skills and communications skills and have consistent track record delivering results. He/she should be able to think strategically and analytically about the business and market opportunities and challenges. He/she should have the ability to work cross-organizationally to drive consensus and results. He/she will have a keen sense of ownership, drive, and desire to win! Value Commerce Sales team in Amazon is an internal sales team of specialists that reaches out to 3P sellers to offer them an opportunity for onboarding and growing business at Amazon marketplace. This role offers an opportunity to make a significant impact on the future growth and flywheel for Amazon. Responsibilities Serve as a key member of Value Commerce Sales Team, leading driving seller acquisition and business growth of Top Low ASP sellers 2. Own the seller success charter to drive inputs quality of launch and monitor the input-output correlations. 3. Liaise with Category, Account Management and Product team to implement SX improvements. 4. Own the defect reduction in execution especially focused on perfect onboarding and post launch experience. 5. Leverage CRM and sales tools to build and review the sales pipeline. 6. Own, review and align leadership inputs on Sales acquisition strategy. 7. Pilot new interventions to bring about disruption and a differential Customer/Seller Experience Key job responsibilities Business Growth - Contribute to goal setting for your team aligned with organizational objectives - Develop business strategies and identify input metrics that drive growth and improve customer & seller experience, in collaboration with cross-functional teams - Manage and deliver against complex goals where strategy is not defined; make tradeoffs between short-term seller needs and longer-term strategic investment - Implement and track metrics to measure team success and uncover areas of opportunity Relationship Management - Build and cultivate strong relationships with sellers and internal stakeholders; act as a trusted advisor and business advocate - Monitor seller satisfaction trends, establish improvement plans, and manage expectations with Account Managers Process Excellence - Leverage customer feedback, market trends, and key metrics to develop programs that accelerate seller growth and improve their Amazon experience - Identify, optimize, and scale process improvements across teams, driving efficiencies through tools, simplified SOPs, and mechanisms that create accountability - 3+ years of sales experience - Experience analyzing data and best practices to assess performance drivers - Experience meeting revenue targets and quotas - Experience in e-commerce - Experience working in a fast-paced and highly cross-functional organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
