About the company Construction is a trillion-dollar industry, but still runs on outdated software Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world Responsibilities Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy Scale support with systems — kill repetitive work with automations, templates, and AI Close the feedback loop — partner with Product/Engineering to log bugs and track fixes Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights Know our users cold — deep expertise in the platform and how estimators/landscape pros get value Requirements 2+ years in a customer-facing role (Support, Enablement, or Success preferred) Excellent written and verbal communicator, no jargon Proficient with Intercom (or similar), documentation/LMS tools, and Loom Comfortable in a fast-paced startup where processes are still being built Why Bobyard Join a fast-growing AI startup transforming construction estimating Report to Head of Post-Sales; work closely with Engineering and Product Clear growth path into CSM or CS Operations In-person, San Francisco Benefits $80k–$100k base + equity, full-time Come build with us!