Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon Operations Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams? We are looking for a creative and goal-oriented Operations Manager-II to join our team to harness the full potential of data-driven insights to make informed decisions, identify business opportunities and drive operational growth. This role requires an individual with excellent analytical abilities, knowledge of business intelligence solutions, as well as business acumen and the ability to work with various tech/product teams across ES Operations and ES Business. Operations Manager will support the org by owning complex reporting and automating reporting solutions, and ultimately provide insights and drivers for decision making. You must be a self-starter and be able to learn on the go. You should have excellent written and verbal communication skills to be able to work with business owners to develop and define key business questions, and to build data sets that answer those questions. As a Operations Manager -II in the ES team, you will be responsible for analyzing petabytes of data to identify business trends and points of seller friction, and developing scalable solutions to enhance customer experience. You will work closely with internal stakeholders to define key performance indicators (KPIs), implement them into dashboards and reports, and present insights in a concise and effective manner. This role will involve collaborating with business and tech leaders and cross-functional teams to solve problems, create operational efficiencies, and deliver against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively uncover new insights that drive decision-making by senior leadership. As a key member of the ES team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and the ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. There will be a steep learning curve, adding a fair amount of business skills to the individual. Responsibilities Work closely with BIEs, Data Engineers, and Scientists in the team to collaborate effectively with product managers and create scalable solutions for business problems * Create program goals and related metrics, track progress, and manage through obstacles to help the team achieve objectives * Identify opportunities for improvement or automation in existing data processes and lead the changes using business acumen and data handling skills * Ensure best practices on data integrity, design, testing, implementation, documentation, and knowledge sharing * Contribute to seller operations strategy development based on data analysis * Lead strategic projects to formalize and scale organizational processes * Build and manage weekly, monthly, and quarterly business review metrics * Build data reports and dashboards using SQL, Excel, and other tools to improve business efficiency across programs * Provide solutions that drive the team's business decisions and highlight new opportunities * Demonstrate proficiency in Generative AI, LLMs, data modeling, and applying basic statistical methods for difficult business problems - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. - 3+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
