Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Nice to have Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education About the role Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments. Responsibilities -High availability monitoring proactive health checks & incident support -Operate Intune, SCCM/MECM, Windows 365, Autopilot & co-management -Monitor compliance/patching drift, tune alerts, build health dashboards -PowerShell, Graph API, proactive remediations — eliminate toil ITIL processes, runbooks, CAB participation & DR/BC support -Cross-team engagement incident comms, mentoring & post-incident reviews Professional & Technical Skills Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management Endpoint Analytics, Windows Update for Business, Patch & Software Deployment Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA PowerShell scripting, Graph API, , Automation Frameworks Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication ITIL v4 — Incident, Problem, Change & Knowledge Management Additional Information The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager. Requirements 8–12+ years in Endpoint Management / Digital Workplace ops Hands-on with Intune, SCCM/MECM & Windows endpoint management Enterprise-scale physical & Windows 365 Cloud PC environments Strong PowerShell scripting & automation skills Bachelor's in CS, IT, Engineering, or related field Nice to have MS Endpoint Administrator Associate Azure Administrator Associate Identity & Access Administrator Associate Security, Compliance & Identity Fundamentals, ITIL v4 Innovation Focus Windows 365 Cloud PC & Intune Suite enhancements AIOps & Microsoft Security Copilot for endpoint ops Proactive remediations, Windows Autopatch & self-healing Cloud-native endpoint mgmt Digital Employee Experience (DEX) & XLA-driven operations KEY KPIs Platform availability, device & patch compliance rates SLO achievement, MTTD & MTTR Automation hours saved, alert accuracy & toil reduction CSAT / Experience Level Agreements (XLAs) A 15 years full time education is required. 15 years full time education About the company Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
