About the company Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want While still performing foundational and MX cross-border and intermediate ops tasks, the Account Representative will focus on delivering value to our customers by managing accessorials, awarded lanes, offer management and strive for increasing committed capacity and delivering Operational Excellence through KPI management. You will work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments. Responsibilities Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s) Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings Understand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operation Understand the SAGARPA process for those customers that will be required throughout the border operation Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability Proactively identify areas of opportunity within your customers operation and strategically implement solutions Developing Tasks Continuously work on developing the Broker Mindset by focusing on delivering operational excellence, increasing profitability, providing exceptional customer service, and identifying creative solutions for obtaining more volume to grow Arrive’s footprint with the customer Continue to develop an understanding of the market, different cycles, and how the impacts affect pricing, strategy, and spot quoting Requirements Bachelor’s degree in a relevant field of study preferred. At least 2 years of experience in a 3PL or supply chain environment. Ability to work in a fast-paced high-pressure environment while multitasking Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written. Benefits Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. Invest in your future with our matching 401(k) program. Build relationships and take part in learning opportunities through our Employee Resource Groups. Enjoy office wide engagement activities, team events, happy hours and more! Leave the suit and tie at home; our dress code is casual. Work in the heart of downtown Chicago, IL! Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options. Maximize your wellness with free counseling sessions through our Employee Assistance Program Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. Receive 100% paid parental leave when you become a new parent. Get paid to work with your friends through our Referral Program! Get relocation assistance! If you are not local to the area, we offer relocation packages.
