At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! The IT Asset Manager will be a key member of the IT Customer Experience (ITCX) team, responsible for the comprehensive lifecycle management of all IT hardware and software assets across the enterprise. This role ensures compliance with internal policies, vendor licensing agreements, and financial accountability, leveraging ServiceNow IT Asset Management (ITAM) to drive automation, accuracy, and visibility. This individual will work closely with Procurement, Finance, Security, and IT Operations teams to optimize asset utilization, reduce risk, and support strategic decision-making through data-driven insights. You will have a hybrid schedule with at least two days/week at our Miami headquarters in Brickell. Responsibilities Asset Lifecycle Management Manage the end-to-end lifecycle of IT assets (hardware, software, peripherals) from procurement through retirement. Maintain an accurate, up-to-date asset repository within ServiceNow ITAM, ensuring data integrity and alignment with the Configuration Management Database (CMDB). Partner with IT Customer Experience Analysts to streamline asset issuance, returns, and refresh processes. Governance, Compliance & Reporting Develop and enforce IT asset management policies and procedures in collaboration with IT leadership and Security. Ensure compliance with software licensing agreements, maintenance contracts, and internal audit requirements. Conduct regular asset audits and reconciliation activities to validate inventory accuracy and policy adherence. Generate and analyze asset utilization, depreciation, and compliance reports to support strategic planning. Vendor & Financial Management Collaborate with Procurement and Finance to manage vendor relationships, purchase orders, renewals, and budgeting for IT assets. Support cost optimization initiatives by identifying opportunities to consolidate vendors or reduce underutilized assets. ServiceNow ITAM Administration Serve as the subject matter expert for ServiceNow ITAM, defining workflows, automation, and integrations with CMDB, Discovery, and Procurement. Partner with ServiceNow administrators and developers to enhance ITAM modules and reporting dashboards. Collaboration & Leadership Act as a liaison between IT and business stakeholders to align asset management practices with organizational goals. Support training and awareness programs to promote proper asset handling and accountability across the enterprise. Requirements 5+ years of experience in IT Asset Management or related IT Operations roles. Hands-on experience with ServiceNow IT Asset Management (Hardware and Software Asset Management modules). Strong understanding of ITIL processes, asset lifecycle management, and CMDB relationships. Excellent analytical and reporting skills, including proficiency in Excel or data visualization tools. Exceptional organizational, communication, and stakeholder management skills. Nice to have Experience working in a mid-to-large enterprise environment. Familiarity with ServiceNow Discovery, SAM Pro, and integrations with procurement systems. Certifications such as ITIL, ServiceNow ITAM, or Certified Hardware/Software Asset Manager (CHAMP/SAMPro). Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence. Privacy & AI Notice Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.
