About the company BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. Position: HR Customer Service Representative Location: SAN ANTONIO TX 78205 Duration: 12+months Rate: $12.56/Hr on W2 About the role Other The Customer Service Rep receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues. He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution. In addition, the CSR records and tracks the issue via the case management tool from initiation through resolution. The CSR solves problems largely by precedent with referral to detailed instructions/procedures. Experience in a fast paced customer service environment, experience using a telephone to handle customer requests, experience using a personal computer. 6 months of Customer Service phone background, Available to answer calls 7.5 hours/day. Working knowledge of email, Internet Explorer, Excel and Word An HR Representative provides HR advice & support, delivering core HR processes & practises to the company. This includes Performance Management, Promotions, Remuneration Additional Information Namratha Gandavarapu 317-210-8733
