About the role The SharePoint Helpdesk Analyst provides technical support, troubleshooting, and user assistance for SharePoint Online and Intranet environments. This role ensures employees can effectively access, update, secure, and collaborate through SharePoint‑based sites, pages, libraries, and integrated Microsoft 365 tools. The analyst serves as a frontline resource for resolving issues, processing helpdesk tickets, guiding site owners, supporting guest access, and ensuring content is compliant with companywide standards. Join us. The world can’t wait. Requirements 3+ years of experience supporting SharePoint Online users with common tasks such as site access, page updates, permissions adjustments, and navigation issues Experience managing SharePoint permissions, including adding users or groups such as intranet-all-active-employees to Visitor or Member roles Experience with SharePoint guest access workflows, including requesting, approving, and provisioning external accounts Experience guiding end users on web parts, page editing, and modern SharePoint site functionality Ability to triage and respond to helpdesk tickets for SharePoint support, including feature requests or troubleshooting problems Secret clearance Bachelor’s degree in Computer Science or Management Information Systems Nice If You Have Experience advising teams launching new SharePoint sites or pages, including coordinating enterprise search bookmarks, resources directory listings, and metadata or keyword optimization Experience resolving guest user authentication or collaboration issues across SharePoint, Teams, OneDrive, and other Microsoft 365 tools Experience supporting enterprise intranet governance, including permissions validation, content quality checks, and alignment with corporate policies Experience with cross-platform integration scenarios, including Teams, OneDrive, external collaboration portals, and diagnosing related technical issues Ability to troubleshoot and support advanced SharePoint page design elements, including custom layouts, hero web parts, accessibility compliance, and content rendering issues Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Benefits At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
