About the company With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. We are seeking a Front Gate Associate for our Marquee Park Place association located in Irvine, CA. Schedule: Wednesday through Sunday, overnight (Flexible) 11:00 pm-7:30 am Compensation: $21 to $22 per hour About the role The purpose of a Front Gate Associate is to provide a constant security presence inside of the gatehouse and respond as necessary to the needs of the property. Front Gate Associates are responsible for ensuring that access is controlled, the HOA’s rules are being followed and the property is well maintained. Front Gate Associates must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the gatehouse. Responsibilities Report any concerns to Management, Engineering or Janitorial as appropriate. Represent Action Property Management by greeting residents, guests, and other visitors at the gatehouse in a welcoming and professional manner. Be familiar with the parking structure. Answer phones and greet all residents and guests as they enter or exit the property. Maintain the appearance kiosk area by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed. Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Front Gate Associate; communicate effectively with co-workers to assure a smooth transition of shifts. Follow established procedures to have the residents receive their parcel, document the acceptance of parcels or other deliveries, both incoming and outgoing. Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem. Coordinate Resident moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected. Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor. Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-On Log. Monitor and maintain an adequate inventory of forms, supplies and other items used at the gatehouse and promptly notify Supervisor when in need of replenishment. Regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures. Report complaints, reports of nuisance, and non-compliance issues to Management per the post instructions. Submit Incident Reports when necessary. Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event. Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures. Requirements 1 year of customer service 1 year of security experience Preferably in hospitality or luxury property management. Polished and professional appearance and demeanor Strong verbal and written communication Strong critical thinking skills. Must be solutions oriented High attention to detail Personable and capable of building a strong rapport with residents and guests Team player Ability to lift up to 50 pounds
