About the company United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. About the role The Director, Project Delivery will have strong knowledge of agency workflow and financial management with demonstratable experience leading and managing a portfolio of business and team in Project Management and operational excellence. The ideal candidate will drive a positive and collaborative working environment, and both lead and drive working relationships across agency departments, with clients, and with external partners. This role requires the candidate to have an expert ability to work independently while identifying, analyzing, and resolving problems related to agency workflow, client delivery, resourcing, and budget management. This role also requires expert decision-making skills and the ability to communicate confidently and efficiently with managers and team members across all areas of the agency. Finally, the ideal candidate will possess strong management and leadership skills and be highly organized with strong attention to detail. Responsibilities Expertly lead and perform all aspects of project delivery from project scoping and definition to successful execution, and lessons learned; be a go-to resource for the Project Management Department and other agency department leads Responsible for a portfolio of accounts and associated programs acting as a delivery lead and an overall Project Management department leader Effective roadmap planning, problem solving and delivering to drive operational excellence and ensuring adherence to best practices in this area As a department leader, drive the cross-functional delivery team and liaise with managers in all departments to achieve business objectives and client satisfaction Enhance/create processes and procedures based on business objectives and opportunities to improve, streamline and/or automate agency workflows Enforce project standards and business management systems Lead/mentor APMs, PMs, SPMs; will have direct reports Foster client relationships and represent agency operations and project management in client meetings and planning discussions as appropriate; may require travel to client locations Actively lead and contribute to launch planning roadmaps and day of approval plans to ensure operational excellence throughout client PDUFA timeframes Create and disseminate project burn reports and escalate/mitigate areas of risk as needed, working collaboratively with Account Management team to proactively address Instill a solution-oriented response among team members to client and internal challenges Play an active role in conflict resolution. Identifies, manages, and resolves problems before they escalate. Partner with department heads and senior agency staff in resolving team conflicts Manage and resolve staff issues related to employee performance Coach and mentor SPM’s, PMs - providing ongoing, constructive feedback Requirements Bachelor’s degree required Masters-level degree a plus Detailed knowledge of pharmaceutical brand marketing including broadcast, print, digital and Medical/Legal/regulatory review 10+ years’ experience in project management within a healthcare agency environment Expert skill level with MS Office experience, including Word, Excel, PowerPoint, and Outlook strongly preferred Expert skill level with MS Project or other project plan software (Smartsheet) strongly preferred Expert skill level with production tools and proprietary software (Egnyte, JIRA, Asana, Content Management Systems, online routing, etc.) strongly preferred Excellent knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting) strongly preferred Strong experience with both traditional/non-digital and digital campaigns (including site, digital experiences, email) strongly preferred Excellent experience with project methodologies, including agile, hybrid, and waterfall Expert project management skills
