About the role The eFront Insight business, a part of Aladdin, is a fast-growing part of BlackRock’s Private Markets technology strategy, focused on building a best-in-class Private Markets Data and Analytical platform. The Insight business is a front-office platform for alternative investment professionals, creating an ecosystem connecting Limited Partners (Asset Owners / Funds of Funds), General Partners (Asset Managers), and Asset Servicers. The Private Data Services (PDS) team is the backbone of this business, providing world-class expertise in the collection and validation of investment data for investors in alternative assets. The Aladdin Business brings together professionals responsible for implementing and supporting our Aladdin clients, sales and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education. Your role and impact We are seeking an experienced leader to play a key role in the global leadership of Private Data Services. The role spans three core areas: global operations management, client management, and artificial intelligence (AI)-led transformation. The successful candidate will be responsible for delivering high-quality operations at scale, strengthening the client experience, managing complex service and operational escalations, and driving the evolution of the operating model. The role will also lead opportunities to apply AI, automation and process improvement to simplify workflows, strengthen controls, enhance productivity, and deliver better outcomes for clients and the business. Responsibilities In every role at BlackRock, you'll be expected to apply sound judgement and critical thinking to solve complex problems, adapt as the business evolves, and combine the curiosity to explore new approaches and technologies with the rigor to challenge the results. The scope of this role also includes the following responsibilities: Provide global leadership for Private Data Services operations, with accountability for timely and high-quality delivery, effective workforce and capacity management, operational resilience and scalable operating practices. Lead client engagement and manage complex client escalations, partnering across client, product, technology and operations teams to drive timely resolution while identifying and addressing underlying systemic issues Establish strong operating discipline across service quality, productivity, controls and operational risk, using appropriate metrics and governance to continuously improve performance. Lead AI-enabled transformation and automation initiatives, identify opportunities to simplify workflows, reduce manual intervention, and improve the quality, efficiency and scalability of service delivery. Drive end-to-end process improvement and operating model transformation, translating operational challenges and client needs into sustainable solutions and measurable business outcomes. Build and develop a high-performing global organization by strengthening leadership capabilities, succession and talent pipelines, establishing clear accountability, and fostering an inclusive and collaborative culture. Requirements University degree in Accounting, Finance, Economics, Business or related discipline. MBA or other relevant postgraduate qualification preferred. 16–20 years of relevant experience in financial services, including significant leadership experience across operations, managed services, investment data, or related functions. Strong understanding of private markets, financial instruments, investment data and valuation concepts, with experience operating in complex, high-volume environments. Demonstrated experience in client management and complex escalations, with the ability to influence stakeholders, navigate competing priorities and drive issues through to resolution. Demonstrated track record of leading large-scale transformation, AI and automation adoption, and process improvement, with a focus on delivering measurable improvements in quality, efficiency, scalability and client outcomes. Strong strategic thinking, analytical and problem-solving capabilities, combined with experience in operational governance, change management, developing high-performing teams, and communicating effectively across functions and geographies. Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. Guidance on AI use for candidates At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self. About the company At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
