AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Responsibilities SME fields include, but are not limited to: Operations and Maintenance: Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. Responsible for Asset and Inventory management. Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development Health & Safety, local statutory requirements, environmental and energy management. Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Responsibilities Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Responsibilities SME fields include, but are not limited to: Operations and Maintenance: Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. Responsible for Asset and Inventory management. Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation. Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development Health & Safety, local statutory requirements, environmental and energy management. Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s. Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.) Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. A day in the life •Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements •Perform rack installs, rack decommissioning, and facility management. •Provide operational readings and key performance indicators to make sure uptime is maintained •Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. •Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center. About the team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 3+ years of relevant work in a data center or other critical environment experience - 3+ years of data center engineering or operations, or 3+ years of relevant discipline work experience - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field - 4+ years of data center engineering experience - Experience in data center engineering - Experience in electrical or mechanical engineering, or experience in project management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
