The Credentialing Liaison helps candidates move from offer to start by coordinating the documentation, screenings, medical services, certifications and client requirements needed for clearance. The role connects candidates, internal partners, client contacts, and vendors, combining high-touch service with disciplined compliance execution. The duration of this temp role is expected to be until 3/31/2027. About the company We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform. At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally. Responsibilities Manage the end-to-end credentialing process for clinicians and non-clinical candidates, ensuring compliance meets client, Aya, and state & federal requirements. Guide candidates through the credentialing and compliance process, explaining what is needed, why it is needed and how to complete each step by the required due date. Review, validate, document and track certifications, licenses, background screenings, drug screens, medical testing, health requirements and other client or facility-specific documentation. Coordinate screening and medical services on behalf of candidates, monitor completion and resolve gaps or exceptions that could affect clearance or start dates. Prepare employment and compliance packets, update candidate records and file statuses, and ensure information is accurately reflected in internal systems, client portals and tracking tools. Maintain timely, clear and professional communication with candidates, recruiters, sales teams, client contacts and internal partners through email, chat, phone and system notes. Manage a changing workload that may include qualifications, pre-start outreach, labs and certifications, validation queues, missing or expiring documents, tickets, file clearances, start-date risks and account-specific requests. Use available resources and sound judgment to solve problems, identify risks early, escalate appropriately and communicate a recommended path forward when leadership involvement is needed. Create a positive candidate experience by creating clarity, reducing avoidable delays and following through until the next action or resolution is clear. May serve as the primary point of contact for client credentialing communications, building trusted partnerships and working collaboratively to overcome barriers, advocate for solutions, ensure requirements are clearly understood, deadlines are met, status updates are provided proactively, and candidates are positioned for successful starts Requirements Experience in healthcare staffing, credentialing, compliance, customer support, operations, or another detail- and deadline-driven environment preferred. Strong written and verbal communication skills, with the ability to clearly explain requirements and protect confidential information. Proficiency navigating multiple systems, databases, web portals, digital documents, and tracking tools while following established processes and exercising sound judgment. Ability to manage competing priorities, work independently in a high-volume environment, and demonstrate a commitment to service, accuracy, accountability, and continuous improvement. Proficiency with Microsoft Office Suite and the ability to learn credentialing and compliance systems. Benefits Free premium medical, dental, life and vision insurance Generous 401(k) match Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling Celebrations! We hit our goals and reward ourselves Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday! Unlimited DTO — we believe in time off! Virtual yoga, meditation or boot camp classes offered daily Benefits Aya reasonably anticipates the pay scale for this position to be $28.85 to $35.10 hourly. The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion. Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.
