About the company The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the role The DDQ Analyst plays an important role in supporting AlphaSense’s global sales process by responding to client Due Diligence Questionnaires accurately, consistently, and on time. This role sits at the intersection of IT Security, Compliance, Sales, Cyber, and Risk, giving the analyst strong exposure to how a global SaaS company supports enterprise customers, protects data, and manages compliance requirements. This is a high-volume, process-driven role suited to someone with hands-on DDQ experience who thrives on structure, attention to detail, and a fast-paced environment. The analyst will use approved response content, documented procedures, and AI-assisted tools to move DDQs through the workflow efficiently, applying sound judgment on which questions can be answered from approved sources and which require escalation to a subject matter expert. The role is responsible for the accuracy, consistency, and timeliness of client-facing security and compliance responses that directly support deal timelines. Responsibilities Support AlphaSense’s global sales process by completing client DDQs accurately, consistently, and within agreed turnaround times. Review incoming DDQs, understand the nature of the request, and process them by following established standard operating procedures, templates, and the approved internal knowledge base. Retrieve and apply pre-approved, standardized answers to client questionnaires, ensuring each response is accurate, consistent, and aligned with approved company positions. Use AI-assisted tooling to help draft, match, and assemble questionnaire responses, while carefully reviewing all AI-generated output for accuracy before it is finalized. Identify questions that fall outside the SOP or do not have an approved answer in the knowledge base, and escalate them promptly and clearly to the appropriate subject matter expert rather than improvising a response. Work cross-functionally with teams such as Information Security, Engineering, Privacy, Legal, Product, and Sales to help move client requests forward and support deal timelines. Protect confidential client and company information at all times, handling sensitive security, compliance, and commercial data in line with confidentiality and data-handling policies. Maintain accurate trackers, records, and DDQ pipeline updates to ensure requests are monitored, prioritized, and completed within defined turnaround times. Help maintain the “Source of Truth” repository of standardized answers by flagging outdated content and adding newly approved responses under the guidance of senior team members. Manage access requests for the AlphaSense Trust Library by following the documented process, enabling clients to self-serve standard security and compliance documentation. Apply and deepen working knowledge of information security controls, privacy controls, compliance operations, and AI-assisted workflows within a global SaaS environment. Requirements 1 to 2 years of hands-on experience completing DDQs and customer security questionnaires, ideally at a technology or SaaS company. Demonstrated experience in information security, privacy, and compliance, such as working knowledge of frameworks like SOC 2, ISO 27001, and GDPR, or supporting vendor risk and security assessment processes. Detail-oriented and comfortable handling structured, high-volume work accurately and consistently over time. This is a process-driven role where repeatability, quality, and consistency are key to success. Comfortable working with software, internal knowledge bases, and workflow tools, including AI-enabled tools used to draft, match, or assemble questionnaire responses, with the discipline to critically review all AI-generated output for accuracy before it is finalized. Willingness to learn new platforms as part of day-to-day work. Discreet and trustworthy, with a strong sense of responsibility when handling confidential and sensitive client, security, compliance, and commercial information. Good judgment and self-awareness around the limits of the role, including knowing when a question can be answered using approved sources and when it should be escalated to a subject matter expert. Strong written communication skills in English, with the ability to follow templates closely and produce clear, professional, error-free responses. Organised, reliable, and able to manage multiple requests, track deadlines, and stay composed while handling a steady volume of work. AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
