Your Opportunity at ARC’TERYX As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together. As an Arc’teryx Cafe Lead, here’s what you’d be doing: Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance Leading, training, and inspiring team members to provide an exceptional customer experience Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations Ensuring operational efficiency while maintaining a welcoming environment at the cafe Executing and supporting with staff development programs for new hires Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment Placing orders with vendors according to guidelines Managing positive relationships with vendors Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency Maintaining excellent food quality and customer service Creating a positive and encouraging environment for team members Are you our next Cafe Lead? You have a minimum of 1 year of experience in coffee shop or retail management You have excellent communication and leadership skills You have a strong attention to detail and organizational skills You can work in a fast-paced environment You have a passion for coffee and customer service You have a deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus You can prioritize and manage multiple tasks within tight deadlines You have excellent written and verbal communication skills You are proactive in identifying the root cause of issues and developing solutions You remain highly flexible and adaptable when faced with ambiguity You can balance autonomy and collaboration You inspire breakthrough thinking and continuous improvement You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment Your passion for your work is paralleled by your passion for getting outside and living it You can remain in a stationary position for a minimum of 3 hours You can stand, walk, stoop, and kneel You can lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively Expectations All employees’ availability must reflect the needs of the business, which may change from time to time. The Cafe Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends. All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis. You are fully accountable for and oversee the execution of all deliverables on the Cafe Manager Role and Responsibilities document, and you perform the role responsibilities of the Barista, Lead Barista as needed. Availability Requirements You are available for a minimum of one open, one close and one weekend shift each week. Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager Full Time – 30- 40 hours per week (5 days per week) Part Time – 10- 30 hours per week (2-4 days a week)
