Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the role: Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes. Key Responsibilities: Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.) Assist customer-facing teams with invoicing, subscriptions, and payment management topics Maintain accurate customer account balances Collaborate closely with the Accounts Receivable and Cash Collection teams Build and maintain professional relationships by delivering a world-class billing support experience Develop and maintain in-depth knowledge of Aircall’s billing and payment processes Requirements: Fluency in English and Spanish. French and German are a plus. 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience. Excellent written and verbal communication skills Experience with ticketing tools and support systems Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders) Analytical mindset with curiosity to investigate and resolve complex inquiries Strong time management and prioritization skills High level of empathy and customer orientation Ability to multitask across different platforms and communication channels Comfortable working cross-functionally in an international, multilingual, remote environment Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
