About the company At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary… Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way. Requirements A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary Passionate about creating delicious coffee and other cafe beverages A strong, independent problem solver with proven multi-tasking and communication skills Someone who is curious, adaptable and always willing to learn Comfortable working in a team or independently Comfortable maintaining store safety Responsibilities Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows Adhere to Health and Safety Regulations and Food Safety Standards at all times Full and complete knowledge and adherence to all product, service and brand training playbooks Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base Requirements Experience in the customer service or hospitality industry Availability that meets the needs of our cafes Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday) Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday) Weekend and holiday availability preferred You must be authorised to work in the UK
