About the company At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. About the role The Associate Account Managers are responsible for working directly with our customers to ensure full, continuous satisfaction with our solutions and services are met. The Associate Account Manager’s ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis. Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple, easy-to-deploy automated crisis response tools they may not yet have. The ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting their expectations to the fullest. A Day in the Life Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our different client verticals to ensure customer satisfaction Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity,training, and testing so that the customer is always prepared to activate their solution if necessary Travels to customer sites to put a “human” experience behind every call and email. Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals. Will engage the Marketing team and develop a tailored marketing strategy to assist with converting former and prospect clients to active clients Attention to detail and development of documented diagrams to winback prospective clients Following a plan to completion Required Skills & Abilities Strong interpersonal skills including written and oral communication skills Self-motivated and able to work under minimal direction Ability to drive projects to completion in challenging circumstances Ability to facilitate discussion, identify, and implement alternatives or different Experience using Customer Relationship Management (CRM) tools such as SalesForce Ability to collaborate with other departments Experience creating client targeted collateral and presentations Experience developing and providing client training programs Ability to travel at least 50% of the time Requirements Bachelors degree preferred or equivalent work experience 0-2 years work experience in a fast paced sales driven company; preferably in a software or hardware market Background of customer facing roles Alertus Career Advantages Paid Time Off Paid Holidays 401(k) Retirement Plan Medical, Dental, and Vision Plans Short-term Disability, Accident, Hospital, and Cancer Insurance Live Near Your Work HomeBuying Incentive Employee Referral Bonuses
