About the company We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join the Crew We are hiring an Assistant Store Manager to lead our Santana Row team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know. Responsibilities You'll motivate your team to promote best-in-class, exceptional customer service to every person, every time You’ll embody our brand standards and core values by reinforcing high expectations, prioritizing accordingly, and taking accountability for your results You’ll assist with onboarding new hires ensuring their training enables them to meet KPI goals and customer experience standards You’ll coach and evaluate team members, ensuring a positive feedback loop is maintained to further foster brand growth and professional development You’ll retain and develop a team of retail associates, growing them into our next generation of retail leaders You'll lead and support all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations You’ll meet individual KPI expectations and sales goals, while also supporting overall store success You’ll use company tools and tactics to take accountability for the success of the business, assuming responsibility without prompting You’ll partner with store management to assist with marketing events and programming at the store You’ll partner with store management to support recruiting efforts, including candidate screening, interviewing, and onboarding to build a high-performing team Requirements You have elevated customer service and managerial experience, preferably at a scaling company within the retail industry You have precise attention to detail and an entrepreneurial mindset You’re a proven leader and great collaborator who uses business acumen to effectively drive results You foster learning, develop people, and align the team around a path to achieve the company’s vision You’re an excellent communicator who uses coaching and feedback to develop team members You’re reliable, effective, and take accountability for the success of the business You’re solution oriented; you are resourceful with commitment to following through Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift Ability to stand/be on feet for extended periods of time throughout the duration of a work shift Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you. About the company We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential. We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique. Benefits Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment. Salary Range: $65,000-$70,000 (salaried non-exempt) This role is eligible to participate in Away’s Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company Benefits Overview: Take care of yourself and your family through our health insurance offerings Invest in your future by participating in our 401(k) (with a company match!) Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!) Build your travel uniform through discount codes, product stipends, and giveaways Give back through company-sponsored volunteer and charitable opportunities EEOC Statement Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.
