Position Summary
Alliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and serve as the primary point of communication between customers and the service team. This role is responsible for answering service calls, scheduling and dispatching technicians, and ensuring they arrive at the correct location on time to provide prompt and professional service.
The ideal candidate is dependable, organized, and an effective communicator who can remain calm under pressure, manage changing priorities, and thrive in a fast-paced service environment.
Duties
Dispatches service jobs to the technician’s board.
Routs technician’s schedules.
Calls customers with appointment times.
Provides the highest level of service to the Customer.
Professionally communicates the service needed to Customers and Technicians.
Distributes calls in a way that maximizes company productivity but with a focus on good departmental fairness.
Establishes follow-ups with the department of any jobs that require a return visit.
Quickly and efficiently learns the dispatch software in the Company’s business system.
Provides positive interactions with our Technicians and the administrative staff.
Provides back up when the Branch Manager is out of the office.
Works rotational on-call as needed.
Requirements
High school diploma/GED or the equivalent.
Minimum of 3 years of dispatching experience.
Previous dispatching experience in the HVAC and/or food service industry is a plus.
Detailed, dependable and honest professional with the ability to type quickly and accurately.
Proficient customer service skills.
Excellent verbal and written communications skills.
Proficient computer skills.
Ability to multitask is a must.
Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
Must be able to work rotational on-call as needed.
Compensation Transparency
The advertised pay range for this position is $25- $30 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range.
Alliance Mechanical is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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