Key Responsibilities
Answer customer calls and respond to service inquiries in a timely, professional manner
Create and manage service work orders in the system
Dispatch and schedule technicians based on priority and availability
Communicate appointment details, updates, and follow-ups with customers
Coordinate effectively between customers, technicians, and internal teams
Maintain accurate records, documentation, and job statuses
Support administrative tasks, including parts orders and invoicing
Provide excellent customer service while ensuring efficient service operations
Qualifications
High school diploma or GED required
1–3 years of customer service, administrative, or dispatch experience (dispatch experience preferred)
Experience in HVAC and/or food service industry is a plus
Strong verbal and written communication skills
Excellent organizational skills and ability to multitask in a fast-paced environment
Detail-oriented, dependable, and able to work with minimal supervision
Proficient in computer systems, Microsoft Office, and service/dispatch software
Strong problem-solving skills with a team-oriented mindset
Ability to remain calm, clear, and in control under pressure
Compensation Transparency
The advertised pay range for this position is $25-30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/
