Key Responsibilities
Manage daily installation scheduling and partner allocation.
Coordinate with customers to confirm site readiness and installation timelines.
Monitor installation progress and ensure SLA adherence.
Handle installation-related customer and partner escalations.
Support onboarding and performance management of Authorized Service Partners.
Work with Zonal Heads to understand installation demand and manpower requirements.
Track installation metrics and maintain operational dashboards.
Drive process improvements to enhance installation efficiency and customer experience.
Requirements
1–3 years of experience in Vendor Management, Operations, Logistics Service & Customer Support.
Strong communication and coordination skills (Hindi, English).
Proficiency in Google Sheets and Excel.
Good analytical and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Preferred
Experience in field operations, service delivery, installation coordination, or vendor management.
Familiarity with SLA tracking and operational reporting.
Success Metrics
Installation SLA Compliance
Installation Completion Rate
Customer Satisfaction (CSAT)
Escalation Resolution Time
Partner Performance
Operational Efficiency
Why Join Teachmint?
Be part of a mission-driven company transforming education through technology.
Work with high-impact teams solving real-world operational challenges.
Gain exposure to large-scale nationwide operations and partner networks.
Grow your career in a fast-paced, high-growth environment.
Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.
