Evaluate, implement, and ensure compliance with customer-specific quality requirements.
Monitor customer quality performance, driving improvements in complaint reduction, response times, and 8D effectiveness.
Communicate customer expectations across functions and sites, ensuring alignment and compliance.
Deliver quality training, guidance, and support to promote awareness and adherence to customer requirements.
Lead customer negotiations relating to quality deviations and concessions, ensuring appropriate approvals and documentation.
Manage customer complaints through a structured, collaborative, cross-functional approach.
Drive effective 8D investigations, including root cause analysis, corrective actions, preventive actions, and validation of effectiveness.
Ensure timely completion and submission of customer complaint responses and 8D reports.
Develop, implement, and maintain quality procedures, standards, and standard operating procedures (SOPs).
Establish and embed best-practice quality systems and controls to support operational excellence and customer satisfaction.
Partner with Engineering and Operations teams to improve process capability, reduce variation, minimise scrap, and enhance manufacturing performance.
Support customer, certification body, and internal audit activities.
Ensure timely closure of audit findings, non-conformances, and continuous improvement actions.
Coordinate First Article Inspection (FAI) and capability study activities, including preparation of final reports.
Provide quality support throughout New Product Introduction (NPI) activities, from implementation through to product approval.
Lead or support change management activities, ensuring compliance with quality and business requirements.
Promote a zero-defect culture through the application of Lean methodologies, PFMEA, Poka-Yoke, APQP, Measurement System Analysis, and Statistical Process Control (SPC).
Identify and drive continuous improvement opportunities through cross-functional collaboration.
Champion TE Operating Advantage (TEOA) principles and continuous improvement initiatives.
Monitor, analyse, and report quality KPIs to support business and customer objectives.
Develop and deliver mandatory and site-specific quality training programmes.
Collaborate with Incoming Quality Engineers (IQE) and Supplier Development Engineers (SDE) to address supplier quality issues.
Coordinate the inspection, containment, and resolution of non-conforming supplied materials and components.
Undertake any other reasonable duties required to support business objectives.
Your ideal background
Degree, HNC, or equivalent qualification in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Quality Assurance, or a related discipline, or equivalent experience within a manufacturing environment.
Experience in a Quality, Engineering, or Manufacturing role within aerospace, automotive, defence, military, or other regulated manufacturing sectors.
Strong understanding of plastics processing, injection moulding, tooling, assembly, or similar high-volume manufacturing environments.
Knowledge of moulding defect mechanisms, process optimisation, process validation, and manufacturing quality controls.
Technically minded with a practical, hands-on approach to problem solving and process improvement.
Ability to interpret and work from technical drawings, specifications, and engineering documentation.
Working knowledge of SAP or other ERP systems is desirable.
Experience applying quality tools and methodologies, including Histograms, Pareto Analysis, Measurement System Analysis (MSA), PFMEA, and Control Plans.
Strong problem-solving skills with experience using 8D methodology, 5 Why analysis, Is/Is Not analysis, and Ishikawa (Fishbone) techniques.
Working knowledge of ISO 9001, AS9100, and/or IATF 16949 quality management systems.
Experience conducting process, product, and quality system audits, and driving compliance activities.
Familiarity with product and process validation activities, including FAI, PPAP, and APQP.
Ability to influence, engage, and collaborate effectively with cross-functional teams and stakeholders.
Strong relationship-building skills with experience working across different functions, sites, and cultural environments.
Highly organised and self-motivated, with the ability to manage multiple priorities and adapt to changing business needs.
Results-driven with a proactive approach to delivering improvements and meeting deadlines.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to interpret data and identify improvement opportunities.
Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Committed to continuous improvement, customer satisfaction, and operational excellence
Competencies
Job Locations
SITE H FARADAY ROAD
SWINDON, Swindon SN3 5HH
United Kingdom
Posting City
SWINDON
Job Country
Great Britain
Travel Required
Less than 10%
Requisition ID
156997
Workplace Type
Onsite
External Careers Page
Quality
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