TE Connectivity

供应链主任工程师（客户体验提升）

Shanghai, China · On-site
Salary not published
Posted 2 weeks ago

From TE Connectivity's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Hi [Name], I just applied for the 供应链主任工程师（客户体验提升） role at TE Connectivity. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!

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TE Connectivity

供应链主任工程师（客户体验提升）

Shanghai, China · On-site
Salary not published
Posted 2 weeks ago

From TE Connectivity's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description

Job Overview

Monitors the supply chain performance, identifies trends and risks, and provides recommendations to reduce risk, achieve efficiency and manage cost across the supply chain.

Job Requirements

Role Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams. You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Key Responsibilities

 Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
 Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
 Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
 Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
 Drive adoption of tools such as the Escalation App and Late Reason Code Program.
 Support implementation of customer segmentation logic and CVP-aligned service levels.
 Participate in QBRs and customer-facing discussions to represent delivery performance.
 Identify process gaps and lead improvement initiatives across the supply chain.
 Ensure documentation and knowledge sharing to support scalable execution.

Show the full description

Core Competencies
 Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
 Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution
 Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute
 Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes
 Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment
 High interpersonal skills: Builds trusted relationships internally and externally
 Cheerleader: Motivates and activates the right people at the right time
 Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed
 Change Management & Process Improvement: The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.
 Ownership & Accountability: Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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供应链主任工程师（客户体验提升）

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