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Job Description
Job Overview
TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.
A key focus of the role is developing strong working relationships with customers and internal support functions.
Your new role
Be the primary day-to-day interface for assigned account partners in the UK
Carry out contract reviews on orders/schedules and process them within SAP
Progress and expedite orders as requested.Process requests for quotations
Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
Review, action, and issue all relevant order-related reports
Follow TESOG policies and procedures
Proactively perform quote follow-up activities
Your ideal background
- Excellent interpersonal skills and telephone manner
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Organised and methodical approach to work, with strong accuracy and attention to detail
- Demonstrable experience handling customers in a highly customer-orientated environment
- Experience using SAP preferred but not essential
- Ability to work under pressure and meet tight deadlines
- Experience using Outlook, Word and Excel
Show the full description
Job Locations
SITE A EDISON ROAD
SWINDON, Swindon SN3 5JA
United Kingdom
Posting City
SWINDON
Job Country
Great Britain
Travel Required
None
Requisition ID
161372
Workplace Type
Onsite
External Careers Page
Customer Service
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TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.
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