TE Connectivity
From TE Connectivity's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Role Statement The Channel Quality Lead – North America is responsible for driving quality performance, complaint reduction, and distributor capability across the Channel Business. The role combines preventive quality leadership, escalation ownership, and people management, while acting as the key quality interface between distributors, Business Units, and TE’s global Channel Quality organization. The position leads a team of two resources in Mexico and focuses on enabling high-quality decision-making, reducing non-actionable complaints, and driving systemic improvements across the Channel. Transactional activities are mostly managed through a centralized Channel Quality Support Operations team. Organizational Alignment / Reporting Line
Reports to: Global Channel Quality Leader
Direct Reports: 2 (Mexico-based)
Key Interfaces: Business Unit Quality Leads, Customer Care & Sales, Quality Support Operations (India), Distributor Quality Teams
Job Requirements
Overseeing the team's effort in understanding and meeting customer requirements.
Acting as a primary contact for customer complaints and escalations.
Playing a key role in driving continuous cutomer-specific improvments.
Providing regular updates and insights on customer satisfaction levels to management.
Competencies
SET : Strategy, Execution, Talent (for managers)
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
MIDDLETOWN
United States
10% to 25%
153660
Hybrid
Quality
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TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.
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