Additional responsibilities for this level
Own domain governance: policies/controls, audit readiness, documentation set (SOPs, checklists, training materials) and regular reviews.
Lead root cause analysis for systemic issues; drive corrective and preventive actions with partners (HQ/onshore, Finance, HR, vendors).
Analyze trends and performance metrics; present insights and risk updates to leadership and stakeholders.
Lead training plans for peak seasons; audit quality of new/contract resources and provide coaching feedback loops.
Drive improvements to reduce overpayments and defects through reconciliations, tighter controls, and process redesign.
Tax
Support employee tax setup changes and validations per workflow; ensure changes align to source documentation.
Assist with tax-related inquiries and ticket triage; resolve routine items and route complex items to SMEs/partners.
Support year-end activities such as W-2 validations, corrections workflows, and reprint requests per process.
Banking
Support direct deposit maintenance and reject/return handling per workflow; ensure corrections are completed within required timelines.
Assist with payroll funding/file checks and basic reconciliations per checklist; escalate discrepancies promptly.
Log and track ACH rejects, reversals, and high-risk exceptions to closure.
Garnishment
Set up and maintain garnishment/levy deductions based on received orders and established decision trees.
Process routine agency communications and documentation within SLA; maintain required records.
Support remittance processing and exception handling per controls; escalate complex scenarios.
Processing
Execute standard payroll processing steps (data entry, validations, adjustments) according to the payroll calendar.
Run and review assigned audits; correct basic errors and coordinate dependencies with upstream partners.
Support off-cycle processing requests as directed; ensure documentation and approvals are complete.
Final Pay
Process final pay checks including PTO/other payouts per state requirements and documented guidance; escalate exceptions promptly.
Support manual check requests, reissues, and reversals; ensure approvals and audit trail are complete.
Respond to final pay inquiries from HR/field teams using templates and policy references.
Reporting
Reports to: Manager, Payroll Operations.
Job Requirements
Minimum / Desired Requirements
Bachelor’s degree in Accounting/Business/Human Resources (or equivalent experience).
FPC/CPP/Payroll certification required.
5+ years of payroll experience with excellent knowledge of federal and state laws; end-to-end US payroll & taxation knowledge.
Advanced Excel and strong analytical skills (trend analysis, reconciliation, root cause).
Strong communication and stakeholder management; proven coaching and capability building.
High integrity and confidentiality; flexibility to work extended hours and lead during critical timelines/BCP.
Workday/MyTime knowledge is preferred.
