We work collaboratively with management teams to take your business to the next level of profitable growth. Our partnership approach begins with active, strategic involvement at the board level, while helping to scale your company by leveraging our firm's global resources and core competencies.
The Help Desk Representative will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. Typical shifts include: 12PM- 9PM, 2PM-11PM, and 11PM-8AM EST and pay is $18.75/hr with a 5% bonus.
The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.
Other aspects of the role include
Provide support to co-workers to ensure effective sharing of best practices
Increase knowledge through continuing Domino’s Pulse education classes
Working in our beautiful World Resource Center in Ann Arbor, Michigan.
Ideal candidates will be technically savvy, have previous Help Desk experience and must be open to working nights and weekends!
1+ years of help desk experience preferred
Bachelor’s Degree preferred; not required
Ability to work nights and weekends is a must!
Experience with remote support preferred
Familiarity with basic networking
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SQL experience preferred (reading & executing existing queries)
Previous telecom and/or networking experience preferred
All your information will be kept confidential according to EEO guidelines.
