Manages a team focused on delivering seamless, user-centric digital experiences that align with strategic objectives.
Support execution of all projects and promotional launches, coordinating with cross-functional stakeholders to ensure requirements, timelines, dependencies, and customer experience impacts are aligned.
Own the end-to-end experimentation program, including CRO program operations, tooling, roadmap management, test intake, prioritization, and launch coordination.
Maintain program documentation, project tracking, process hygiene, and reporting to ensure digital initiatives are clearly documented and measurable.
Own the ecommerce roadmap and operationalize workflows, alignment processes, and team rituals that improve visibility, accountability, and cross-functional execution.
Defines the team’s strategy and roadmap to optimize key digital journeys based on customer needs and business priorities.
Champions digital experience best practices and advocates for continuous improvement and innovation within the organization.
Education and Work Experience
Bachelor's Degree Digital Marketing, Business Administration, Computer Science, or Related Field (Required)
Master's/Advanced Degree Business Administration, Digital Strategy, or Related Field (Preferred)
4-7 years Leading cross-functional teams to design and implement digital customer experience initiatives across web and mobile platforms (Preferred)
2-4 years Utilizing data analytics and customer insights to drive continuous improvement and innovation in digital channels (Preferred)
4-7 years Managing digital projects or programs in a fast-paced, customer-focused environment, preferably within the telecommunications or technology sector (Preferred)
Knowledge, Skills and Abilities
Project Management : Ability to manage multiple digital initiatives concurrently in a highly matrixed environment, ensuring timely delivery and alignment with organizational priorities. (Required)
Analytics : Strong analytical skills to interpret digital performance data, measure key performance indicators, and translate insights into actionable strategies for digital experience improvement. (Required)
A/B Testing : Experience managing experimentation programs and operational workflows, including test planning, prioritization, launch coordination, tooling, documentation, and performance analysis to improve digital customer experiences and business outcomes ( Required)
Process Improvement : Expertise in identifying, designing, and implementing process enhancements to optimize digital workflows and customer journeys. (Required)
Cross Functional Relationships : Demonstrated ability to collaborate effectively with cross-functional teams, including marketing, IT, and product management, to deliver cohesive digital solutions. (Required)
Leadership : Proven experience in leading and developing high-performing teams focused on digital experience and customer engagement. (Required)
Customer Engagement : In-depth understanding of digital customer engagement strategies and user-centric design principles to enhance satisfaction and loyalty. (Required)
Strategic Thinking : Capability to develop and execute long-term digital strategies that support organizational growth and competitive advantage. (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Earnings Opportunity: $127,535 - $230,115
National Base Pay Range: $110,900 - $200,100
The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ376940¶dox=1
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
