We have an upcoming need for a Sr. Workflow Manager to provide onsite support out of the Mark Center in Arlington, VA.
Responsibilities
The Sr. Workflow Manager will serve as an OUSW (R&E) expert for reengineering administrative, workflow, and records processes using Microsoft 365 cloud technologies. This role will bridge operations with modern digital tools to improve correspondence management, task tracking, document control, performance reporting, and knowledge management. The position supports enterprise-level improvements across Front Office operations through design, analytics, and implementation of digital solutions. Analyze existing business processes (workflows, correspondence routing, records management, administrative operations) and develop modernization plans creating SharePoint Online, Power BI, and other Microsoft 365 capabilities consistent with continuous improvement objectives. Develop SharePoint-based digital records systems compliant with WHS AI-15, NARA standards, and R&E records SOPs, supporting electronic records programs. Create interactive Power BI dashboards that enable leadership visibility of CATMS taskers, travel trackers, operational metrics, workflow aging reports, and performance management data. Establish document quality control protocols for Microsoft Word, PowerPoint, and Adobe PDF files to meet senior-level expectations for accuracy, readability, formatting, coordination, and compliance with PRS and Part 5 deliverable standards. Build automated workflows using Microsoft 365 SharePoint to streamline correspondence preparation, document reviews, calendar support materials, briefing products, and coordination processes. Support Operations Managers and Project Managers with digital tools for tracking tasks, milestones, workflows, SOP updates, and process refinements. Enhance knowledge management by creating standardized Microsoft SharePoint digital libraries, templates, dashboards, and document repositories tailored to senior leader needs. Conduct training, readiness assessments, and user adoption support to ensure personnel integrate new digital processes into daily operations. Ensure compliance with DoD information security, CUI, and accessibility standards, including Section 508, DoDM 5200.01, DFARS safeguarding requirements, and organizational security policies. Serve on an executive Front Office operations team that provides interface for the organization by professionally managing communications and engagements with the public, internal stakeholders, and senior officials; prepare and coordinate high‑quality written correspondence; maintain awareness of inquiry topics to ensure proper routing within the R&E enterprise; and support essential Front Office administrative functions—including visitor coordination, office security procedures, scheduling, workflow management, and upkeep of office appearance—to support an efficient, high‑paced executive environment.
Qualifications
Required
10+ years of recent and relevant experience providing high-quality support to Executive-level personnel in fast-paced and complex environments.
Bachelor’s degree.
Excellent communication and interpersonal skills with the ability to interact effectively with diverse stakeholders, including senior leadership and external organizations.
Strong initiative, exceptional organizational skills, and high proficiency in CATMS.
Proven experience in correspondence management and coordination, with a focus on drafting and reviewing documents for senior leadership.
High proficiency in Microsoft 365 suite, SharePoint, and DoD365 Copilot, Power Platform, and applications.
Strong knowledge of records management practices and demonstrated skills in training and process improvement.
Active TS/SCI clearance.
Able to work fully onsite based on client needs.
Desired
Experience working within the DoD or familiarity with military protocols, policies, and operations.
Familiarity with National Archives and Records Administration (NARA) requirements for records management.
Pay Range Information
At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Virginia, Pay Transparency Salary range: USD $120,000.00/Yr. - USD $145,000.00/Yr.
The Sr. Workflow Manager will serve as an OUSW (R&E) expert for reengineering administrative, workflow, and records processes using Microsoft 365 cloud technologies. This role will bridge operations with modern digital tools to improve correspondence management, task tracking, document control, performance reporting, and knowledge management. The position supports enterprise-level improvements across Front Office operations through design, analytics, and implementation of digital solutions. Analyze existing business processes (workflows, correspondence routing, records management, administrative operations) and develop modernization plans creating SharePoint Online, Power BI, and other Microsoft 365 capabilities consistent with continuous improvement objectives. Develop SharePoint-based digital records systems compliant with WHS AI-15, NARA standards, and R&E records SOPs, supporting electronic records programs. Create interactive Power BI dashboards that enable leadership visibility of CATMS taskers, travel trackers, operational metrics, workflow aging reports, and performance management data. Establish document quality control protocols for Microsoft Word, PowerPoint, and Adobe PDF files to meet senior-level expectations for accuracy, readability, formatting, coordination, and compliance with PRS and Part 5 deliverable standards. Build automated workflows using Microsoft 365 SharePoint to streamline correspondence preparation, document reviews, calendar support materials, briefing products, and coordination processes. Support Operations Managers and Project Managers with digital tools for tracking tasks, milestones, workflows, SOP updates, and process refinements. Enhance knowledge management by creating standardized Microsoft SharePoint digital libraries, templates, dashboards, and document repositories tailored to senior leader needs. Conduct training, readiness assessments, and user adoption support to ensure personnel integrate new digital processes into daily operations. Ensure compliance with DoD information security, CUI, and accessibility standards, including Section 508, DoDM 5200.01, DFARS safeguarding requirements, and organizational security policies. Serve on an executive Front Office operations team that provides interface for the organization by professionally managing communications and engagements with the public, internal stakeholders, and senior officials; prepare and coordinate high‑quality written correspondence; maintain awareness of inquiry topics to ensure proper routing within the R&E enterprise; and support essential Front Office administrative functions—including visitor coordination, office security procedures, scheduling, workflow management, and upkeep of office appearance—to support an efficient, high‑paced executive environment.
Required
10+ years of recent and relevant experience providing high-quality support to Executive-level personnel in fast-paced and complex environments.
Bachelor’s degree.
Excellent communication and interpersonal skills with the ability to interact effectively with diverse stakeholders, including senior leadership and external organizations.
Strong initiative, exceptional organizational skills, and high proficiency in CATMS.
Proven experience in correspondence management and coordination, with a focus on drafting and reviewing documents for senior leadership.
High proficiency in Microsoft 365 suite, SharePoint, and DoD365 Copilot, Power Platform, and applications.
Strong knowledge of records management practices and demonstrated skills in training and process improvement.
Active TS/SCI clearance.
Able to work fully onsite based on client needs.
Desired
Experience working within the DoD or familiarity with military protocols, policies, and operations.
Familiarity with National Archives and Records Administration (NARA) requirements for records management.
