Other duties may be assigned.
Key Functions/Responsibilities
Administer and support the enterprise managed file transfer (MFT) platform, including user accounts, trading partners, certificates and keys, schedules, and system configuration.
Design, develop, test, deploy, and maintain file transfer jobs and workflows integrating internal systems, clients, and vendors using SFTP, REST APIs, and SQL database connections.
Develop and maintain automation scripts (Python and PowerShell) for file handling, data processing, reporting, and routine administrative tasks.
Monitor file transfer activity; troubleshoot failed or delayed transfers; perform root-cause analysis; and ensure timely file delivery in accordance with service-level commitments.
Onboard and support clients, vendors, and trading partners, including connectivity testing, credential and key exchanges, and firewall/network coordination.
Follow ITIL service management best practices, including incident, problem, and change management processes.
Provide Tier II/III escalation support for service desk tickets and complex enterprise system issues.
Support scanning equipment and check printing operations.
Provide technical support for project implementations and system deployments.
Collaborate with IT management and cross-functional teams while maintaining awareness of contractual obligations for supported business lines.
Plan, organize, and prioritize work activities to ensure uninterrupted operations.
Knowledge Of
Managed file transfer (MFT) concepts, methodologies, and platforms.
File transfer protocols and security technologies, including SFTP, FTPS, HTTPS, REST APIs, PGP encryption, SSH keys, and TLS certificates.
Scripting and automation languages, including Python and PowerShell.
Microsoft Windows 11 operating systems.
Computer hardware, software, operating systems, and peripheral devices.
ITIL service management principles and practices.
Modern office practices, procedures, and equipment.
Departmental and organizational policies and procedures.
Standard testing and quality assurance methodologies.
Effective oral and written communication practices.
Interpersonal communication techniques utilizing tact, patience, and professionalism.
Ability To
Communicate effectively both verbally and in writing.
Demonstrate professionalism, respect, and courtesy when interacting with colleagues and customers.
Plan, prioritize, and organize work effectively.
Work independently with minimal supervision when required.
Collaborate effectively as a member of a team.
Develop, test, troubleshoot, and maintain scripts and file transfer workflows.
Analyze system logs and diagnose failures across applications, networks, and partner connections.
Create and maintain clear, accurate technical documentation.
Handle sensitive and regulated information in compliance with security policies and standards.
Meet strict deadlines and operational timelines.
Manage corporate and project resources efficiently.
Successfully balance multiple priorities in a fast-paced environment.
Adapt work schedules to support testing, maintenance, deployments, and implementations.
Participate in on-call support rotations and provide after-hours assistance.
Perform scheduled evening and weekend work as required.
Travel as needed to support business operations.
Education & Experience
Associate degree or higher in Information Technology, Computer Science, or a related field required.
Minimum of three (3) years of experience in IT support, systems administration, or a related technical role preferred.
Experience with managed file transfer administration, scripting, and automation preferred.
CFTP (Certified File Transfer Professional) certification required or must be obtained within the first 90 days of employment.
Experience working within ITIL-based service desk or help desk environments preferred.
Technical Skills & Tools
Managed File Transfer (MFT) platforms and related technologies.
File transfer protocols and security solutions, including SFTP, FTPS, REST APIs, PGP encryption, and SSH key management.
Scripting and automation tools, including Python and PowerShell.
IT Service Management (ITSM) platforms and ticketing systems.
Microsoft Office applications.
We are a Drug-Free Workplace. We are an Equal Opportunity Employer.
