Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
- Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
- What you will bring with you
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
- Background in cybersecurity is a strong plus
- What we look for
- A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude
- Experience working with Sysdig and/or Falco is a plus
- When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family