This is a Software SRE role focused on applying software engineering principles to solve reliability challenges at scale. You will design and build automation, develop internal tools and platforms, enhance observability, reduce operational toil, and deliver engineering solutions that strengthen the reliability and resilience of distributed systems.
As a Senior Software Site Reliability Engineer, you will combine software engineering, systems thinking, and production reliability expertise to identify and address reliability gaps, improve incident response, and drive long-term reliability initiatives. Working closely with product, platform, and infrastructure engineering teams, you will help build highly available, scalable, and resilient services while embedding reliability throughout the software development lifecycle.
Responsibilities
Own the reliability, scalability, performance, and operational excellence of critical platforms and services across the Commercial Technology ecosystem.
Apply software engineering principles to design and build systems that improve reliability, resilience, and engineering productivity.
Design, develop, and maintain automation, internal platforms, self-service capabilities, and reliability engineering tools that eliminate operational toil.
Define and evolve service reliability through SLIs, SLOs, error budgets, observability standards, and actionable operational metrics.
Partner with product, platform, and infrastructure engineering teams to design reliable, scalable, and operable systems from inception through production.
Build engineering solutions that improve deployment safety, release automation, progressive delivery, and production readiness.
Investigate complex production issues using application code, distributed systems knowledge, logs, metrics, traces, and infrastructure telemetry to identify systemic failures and drive permanent solutions.
Lead incident reviews and postmortems, ensuring root causes are understood and translated into engineering improvements rather than operational workarounds.
Drive continuous reliability improvements by identifying recurring operational patterns and solving them through software, automation, or platform capabilities.
Improve the resilience of distributed systems through capacity planning, performance engineering, disaster recovery, and resilience testing.
Participate in architecture and design reviews to ensure systems are reliable, scalable, observable, secure, and operationally efficient.
Contribute to shared engineering libraries, frameworks, and platform capabilities that enable development teams to build and operate reliable services.
Participate in an on-call rotation, using operational experience to continuously improve system reliability, automate manual work, and reduce future operational burden.
Mentor engineers and champion Software SRE principles, engineering excellence, and a culture of reliability across the organization.
Requirements
4+ years of experience in Site Reliability Engineering, Software Engineering, Platform Engineering, Production Engineering, or a related engineering role.
Strong software engineering skills, with experience designing, building, testing, and operating reliable production systems.
Proficiency in one or more programming languages, such as Java, Go, Python, or JavaScript/TypeScript, with a focus on writing maintainable, production-quality code.
Ability to read, understand, and debug application code to identify systemic issues and implement long-term engineering solutions.
Solid understanding of distributed systems, cloud-native architectures, microservices, APIs, databases, messaging systems, caching, networking, and system design.
Experience operating large-scale distributed systems, enterprise SaaS solutions, digital commerce platforms, or other high-traffic environments.
Experience applying Site Reliability Engineering principles, including SLIs, SLOs, error budgets, incident management, blameless postmortems, toil reduction, and automation.
Experience debugging complex production issues across applications, distributed systems, APIs, infrastructure, and cloud platforms.
Hands-on experience with observability practices, including metrics, logs, traces, and profiling, using platforms such as Datadog, Prometheus, Grafana, OpenTelemetry, Splunk, or ELK.
Experience with AWS, Azure, or GCP and cloud-native technologies such as containers and Kubernetes.
Experience with CI/CD, Infrastructure as Code, and platform engineering tools such as Terraform, Helm, Argo CD, Jenkins, or GitHub Actions.
Experience building internal developer platforms, automation frameworks, reliability engineering tools, or operational tooling that improves reliability and engineering productivity.
Experience with service meshes, API gateways, messaging systems, caching, database reliability, or resilience engineering.
Experience with AIOps, AI-assisted operations, or modern observability platforms.
Strong analytical and systems-thinking skills, with the ability to translate operational challenges into scalable engineering improvements.
Excellent communication and collaboration skills, with experience working across Product, Software Engineering, Platform Engineering, and Infrastructure teams.
Demonstrated ownership, curiosity, and a continuous-improvement mindset, with the ability to independently drive reliability initiatives.
Benefits
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Hybrid work arrangement
Sysco LABS is an Equal Opportunity Employer.
